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Assistant Store Manager - Walden Galleria

Intermix – Chicago, IL

About the role As the Intermix Assistant Store Manager, you are a critical leadership partner a co-pilot to the Store Manager and someone the store staff can rely on for guidance and growth. You will partner with the Store Manager to create a highly productive environment in which customers have an extraordinary experience, employees are able to do their best and the business thrives. You are primarily accountable for developing and maintaining staff selling and service skills, in addition to the day-to-day operations of running a successful business with an authentic approach. What you ll do
  • Model behavior that reflects the companys core values
  • In partnership with SM, manage overall team performance & growth
  • Hold people accountable to a high standard of excellence
  • Recognize contribution of others and celebrate success
  • Manage and monitor team morale & talent retention
  • Provide clear feedback and regular coaching
  • Foster teams ongoing growth & development through both training & on-the-job learning
  • Manage performance, handle issues & resolve conflict in a calm, objective & fact-based manner
  • Assist in recruitment, selection and on-boarding of store staff
  • Partner with SM to execute effective store communications, ensuring that staff is involved & updated
  • Display a strong commitment to self-development and growth
  • Lead by example; train, guide and coach staff on selling & service skills, driving them to create transformational customer experiences & exceed sales targets
  • Partner with the SM to create the customer journey in your store customize it for your customer demographic & manage your team to develop & maintain productive customer relationships
  • Build a strong consignment business in your store
  • Emulate the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude
  • In partnership with the SM, oversee the development of clientele by implementing strategic initiatives that build our customer base & increase repeat business
  • In partnership with the SM, take ownership for maintaining the Intermix aesthetic across all touch points including associate presentation, dress code, visual standards, maintenance and merchandising to create a fully branded environment
  • Understand the importance of efficient store operations & support the SM in achieving this
  • Consistently adhere to all operational procedures
  • Take ownership for accuracy of information entered in POS & other technology as required
  • Enforce our people policies & ensure accurate and timely processing of employee paperwork (including but not limited to payroll & time/attendance, employee changes & employee discipline)
  • Protect our assets by adhering to all loss prevention and operational policies & procedures
  • Communicate merchandise needs to SM to support sales
  • Ensure strong partnership with your SM to ensure alignment & timely two-way communication
  • In partnership with the SM, ensure the store is on target to achieve financial targets through monitoring and improvement of measurable statistics that drive the business
  • Monitor team sales targets & other metrics, provide feedback and analysis to the SM
  • In partnership with the SM, manage your people resources to maximize sales, traffic flow, floor coverage and customer engagement; adjust schedules as necessary
  • Ensure disciplined control of payroll expenses
Who you are
  • Undergraduate degree (business or fashion related discipline a plus)
  • 3-5 years of management experience in a luxury or service driven environment
  • Prior experience as a GM/SM a plus

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