Bilingual Teller 20 hours

Wells Fargo – New Braunfels, TX

Overview:

A teller provides exceptional customer service, working with Wells Fargos most important asset: our customers. Tellers are also responsible for helping resolve customer concerns in a timely fashion, following proper procedures to minimize errors and reduce fraud all the while building great rapport with people, and being strong team players who take pride in performing well and enjoy helping others.

SUCCESS PROFILE

Check out the top traits we re looking for and see if you have the right mix. Additional related traits listed below.

  • Communicator
  • Detail-oriented
  • Good listener
  • Relationship expertise
  • Team player
  • Enthusiastic
  • Benefits

    Wells Fargo wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:

  • Medical, Dental and Vision
  • Employer Matching 401(k)
  • Tuition Reimbursment
  • Maternity and Paternity Leave
  • Paid Time Off
  • ResponsibiltiesJob Description

    Team member must be able to conduct transactions normally associated with this role in Spanish and English.

    At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

    Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

    Consumer Banking is an industry leader in supporting homeowners and consumers in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. Weve built our team of top professionals by rewarding their accomplishments and ensuring they have what s needed to succeed.

    As a teller at Wells Fargo, you will provide exceptional customer service and spend almost all of your time working with our most important asset, our customers. You will be responsible for a variety of tasks, including but not limited to: providing excellent customer service; processing account transactions effectively; maintaining a cash drawer; listening carefully to customers and escalating issues as needed; and following proper procedures to minimize risk, errors, and to reduce fraud. You will also actively engage customers in conversations and listen to get to know them. When appropriate you ll suggest ways that Wells Fargo can help, or introduce them to other branch team members to help meet their financial needs. You are expected to balance your cash drawer, build rapport and be a team player. You ll take pride in performing well and genuinely enjoy helping others, while maintaining ethics, integrity, and embracing diversity.

    Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.

    Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. If you are a Wells Fargo Team Member, in your Jobs Profile ensure that your email address is valid and updated to an address that can receive external emails outside of the banking network. Initial contact with you will be made via e-mail. Please check your e-mail regularly for updates.


    Required Qualifications

  • 1+ year of customer service experience or military experience
  • Bilingual speaking proficiency in Spanish/English

  • Desired Qualifications

  • Customer service focus with experience handling complex transactions across multiple systems
  • Ability to meet or exceed performance objectives, while fostering a team atmosphere
  • Experience working with others on a team to meet customer needs
  • Cash handling experience
  • Ability to follow policies, procedures, and regulations
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
  • Well-organized, independent and able to prioritize in a fast paced environment
  • Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
  • Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions
  • Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
  • Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
  • Ability to interact with integrity and professionalism with customers and team members

  • Job Expectations

  • Ability to stand for extended periods of time
  • Ability to work weekends and holidays as needed or scheduled
  • Must take and pass required Spanish language assessment

  • Disclaimer


    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.

    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.


    CONSUMER BNKG

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