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Billing Lead

C.H. Robinson – Chicago, IL

As a Team Lead on our Chicago Billing team, you will work closely with the Billing leadership to support a team of Indexers, Trouble Shooters, and Call Center Representatives with daily questions and problems. Your main focus will be ensuring the team has the tools, resources, support, and guidance needed to operate effectively and efficiently. You will have the opportunity to assist in organizing, planning and coordinating all phases of the billing process as well as take on unexpected projects. As an extension of leadership, you will step in and lead the department when the Billing leadership is unavailable as well as assist other team leads in providing back up and leadership support.

Responsibilities

  • First point of contact for team support and guidance with every day questions and problems
  • Foster a positive work environment that exhibits C.H. Robinsons values for people, performance and ethics
  • Participate in employee development by provide feedback and coaching
  • Actively pursue ideas to improve Billing processes
  • Build and coordinate partnerships internally with branches
  • Provide timely and professional service to branches, customers and carriers
  • Support Trainer in new hire training sessions and ongoing development of existing employees
  • Translate CHR strategy and capabilities into billing objectives, establish priorities, forecast resources, and evaluate business trends
  • Continually expand and increase personal knowledge of Billing functions and logistics industry.

Qualifications

  • Team oriented and ability to demonstrate patience
  • Strong customer service skills
  • Excellent verbal and written communication skills
  • High level of professionalism
  • Proficient in Microsoft Word and Excel
  • Strong strategic orientation, influence skills and business savvy
  • Flexible work schedule
  • Willingness to travel 2-4 times per year
  • High school diploma or equivalent required

Shift Requirements

  • Monday-Friday
  • Hours: 7-3:30pm, 7:30-4pm, or 8-4:30pm

Benefits

We are proud to offer a top-tier benefits package, including medical, dental, vision, life and disability insurance, prescription drug coverage, paid parental leave, paid holidays and paid time off (PTO), 401K with company match, employee stock purchase plan, as well as a broad range of career development opportunities.

About C.H. Robinson

At C.H. Robinson, we believe in accelerating global trade to drive the worlds economy. Using the strengths of our people, processes and technology, we help our customers work smarter, not harder. As one of the worlds largest third-party logistics providers (3PL), we provide a broad portfolio of logistics services, fresh produce sourcing and Managed Services through our global network. In addition, the company, our Foundation and our employees contribute annually to a variety of organizations. Headquartered in Eden Prairie, Minnesota, C.H. Robinson (CHRW) is publicly traded on the NASDAQ. For more information, visit http://www.chrobinson.com or view our company video.

Equal Opportunity Employer

C.H. Robinson - Affirmative Action Employer/EOE/M/F/Disabled/Veteran

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