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BMC Remedy Consultant

Job ID : 15718

Job Title : BMC Remedy Consultant

Location : Des Moines, IA

Company Name : Net2Source Inc.

Industry : Information Technology

Salary : $49,130 - $59,310  per year

Job Type : Contractor

Posted on: 2020-10-07

Required Skills : REMEDY, ITSM, SmartIT, MyIT

Benefits : No benefits are available

Soft Skills Required:

  • Excellent communication skills
  • Prior consulting or professional services experience.
  • Prior experience in implementing BMC Remedy ITSM version 9.x,18.x
  • Experience in industry standard and BMC architecture methodologies to drive solution adoption and customer success.
  • Manage time effectively and actively contributes best practice recommendations and provide inputs as needed to ensure successful customer outcomes.

Required Technical Skill Set and Competencies:

  • BMC Remedy Action Request System 8.x,9.x, 18.x- Installing, Configuring, Upgrading, Customizing
  • BMC Remedy ITSM 8.x,9.x,18.x- Installing, Configuring, Upgrading, Customizing ITSM modules like IM,PM,CM, SRM,SLM etc.
  • BMC Remedy CMDB 8.x,9.x,18.x: Out of the Box BMC Atrium CDM model including Class Relationships Discovery integrations with Remedy & Atrium CMDB, Atrium Integrator
  • Out-of-the-box and third-party integration with BMC Remedy tools, web services, and APIs
  • Strong Development Expertise on BMC Remedy ARS 8.x, 9.x,18.x, ITSM 8.x, 9.x,18.x, CMDB 8.x,9.x,18.x
  • Service Request Development based on AIF/OOTB
  • Experience in MY IT, SMART IT, and Smart Reporting
  • Strong technical, analytical, and problem-solving skills
  • Coordinate with BMC for related tickets
  • Strong ITIL Framework concepts
  • Experience in proposing and implementing solution architecture for implementation, upgrades, integrations
  • Ability to design the solutions by following the SDLC project lifecycle

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