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Job Id : 14298

Jobtitle : Business Analyst

Location : Deerfield, IL

Company Name : Walgreens

Industry : Information Technology

Salary : $38,000 - $85,000  PER YEAR

Job type : Fulltime

Posted on: 2020-06-16

Required Skills : Microsoft PowerPoint (for Example: Changing Picture Styles, Customizing Animation And/or Setting Automatic Slide Timings),Microsoft Word (for Example: Adding Developer Tab, Creating A Macro, Formatting Table Style, Inserting Comments And/or Creating A Mail Merge)

Benefits : No benefits are available

Job Description :


  • Manages the deployment of store care (interior and exterior maintenance) and energy programs in Asset Management.
  • Accountable for assisting the Manager, Store Care Programs role, as well as contributing proactive input, data analytics, problem resolution, and customer service.
  • Collaborates with company stakeholders (including Asset Management, the Facilities Division, and other Company departments) plus external business partners.
  • Responsible for facilitating store care programs through service provider, supplier, and/or vendor coordination.


Job Responsibilities :


  • Manages the end to end deployment of store care programs (interior/exterior maintenance or energy programs) that are aligned with Company strategies, budgets, and expectations, among key stakeholders, including:
  • Individuals, departments, and divisions within the organization
  • Service providers, vendors, and/or contractors
  • Manufacturers and/or suppliers
  • Provides daily support of store care programs to ensure efficient and compliant delivery of services.
  • Coordinates Asset Management team members (including corporate and field based personnel) and external vendor (CBRE) to consistently deliver store care programs as specified.
  • Proactively identifies any issues between a store and the vendor and work s to bring resolution.
  • Spearheads projects specifically focused on the proactive management of the Company’s assets (stores, equipment, etc.) and/or utilities/energy consumption and alternative energy resources . In addition, provides a high-level of customer service by responding to correspondence in a timely and professional manner.
  • Assists with developing and implementing store care or energy program strategies to meet Customer needs.
  • Develops and assesses benchmarking metrics to measure store care performance or energy consumption, and uses the metrics to analyze program success.


Basic Qualifications :


  • Bachelor’s Degree OR High School Diploma /GED and at least 3 years of experience responding to customer inquiries and/or resolving customer issues.
  • Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
  • Experience communicating and collaborating with cross-functional teams and strategic business partners in a matrix organization.
  • Experience working with more than one work stream simultaneously, as well as collaborating with others on the successful implementation of a key project, initiative, rollout, etc.
  • Experience identifying operational issues, recommending, and implementing strategies to resolve problems.
  • Knowledge of reporting, forecasting and financial analysis.
  • Advanced level skill in Microsoft Excel (for example: using AVERAGE function, merging and centering cells, printing centered page and/or creating a pivot table and VLookup, etc.).
  • Advanced level skill in Microsoft PowerPoint (for example: changing picture styles, customizing animation and/or setting automatic slide timings).
  • Advanced level skill in Microsoft Word (for example: adding developer tab, creating a macro, formatting table style, inserting comments and/or creating a mail merge).
  • Willing to travel up to 5% of the time for business purposes (within state and out of state).


Preferred Qualifications :


  • Experience with facilities/asset management and/or maintenance programs.
  • Experience in the utilities and/or energy industry, including energy management, utilities service programs, and/or alternative energy.
  • Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
  • Analytical and quantitative skills in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
  • Experience with Microsoft Excel Macros development and utilization.

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