ESSENTIAL DUTIES AND RESPONSIBILITIES
Build and maintain relationships (through expertise and influence) with cross-functional and technology teams resulting in an environment of highly effective collaboration, communication, and execution of programs/processes across the organization
Work closely with Program Management, Product Management, Operations (internal teams) and various developers (internal and offshore) to evolve the project methodologies and identify appropriate use as needed per project/solution.
Define, implement and evolve a communication plan/path to provide leadership with appropriate status updates that include risk assessment, product release options/schedules, and organizational impact.
Act as an internal process improvement consultant for other internal groups looking to maximize their process, documentation and other work products surrounding project planning and requirements.
Act as a liaison to Questar’s external audience including potential clients/partners, current client/partners, and consortia leaders as it pertains to the overall user-experience, design considerations, and product specifications for Questar’s products and services.
Elicit requirements and business objectives from key stakeholders –internal and external - for future application or technology-related solutions.
Document system requirements and functional specifications based upon internal and external customer needs
Critically evaluate information from multiple sources, decompose high-level information into detailed process flow/requirements
Coordinate and facilitate program/project meetings with business leaders and technical staff including but not limited to: requirements gathering, prioritization, sprint/project planning, and demonstrations/retrospectives.
Participate in and facilitate the prioritization, sizing and business justification of future product enhancements
Lead and/or participate on internal and client project team meetings including Agile sprint teams
Work closely with the User Experience, Web Design, Front End and Back End Developers, Architects and key subject matter experts in defining and delivering solutions
Work collaboratively with QA team to prepare and execute acceptance test cases for application development projects to help ensure quality throughout development life cycle
Work collaboratively with Product Managers to facilitate the preparation of features and functionality documentation and updates configuration manuals in support of product releases
Clarify requirements and use cases with Developers and QA Analysts to ensure a common understanding of project scope
Participate in discussions in department-wide and smaller team meetings
Coordinate with developers and project team members to triage and resolve issues
Escalate risks that will directly impact project timelines and deliverables to the Project Manager
Bachelor&39;s degree in Computer Science, Information Systems or similar discipline.
MINIMUM EXPERIENCE, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS
3+ years in any combination of business analysis roles in high-paced internet-based organizations or within website departments in traditional organizations, experience with online education products highly desirable.
Ability to work in a fast-paced environment, managing multiple planned and unplanned projects.
Meet requirements (deadlines, productivity goals, etc.) while participating within best practice SDLC methodologies but without compromising on the business goals of the projects.
Ability to turn concepts into project requirements, perform requirements gathering and appropriate documentation which lead to successful feature development and timely project completion.
Working knowledge of SDLC methodologies, requirements documentation and software development project leadership.
Experience in working environments with multiple SDLC methodologies – when to follow which process, experience in educational technologies a plus.
Experience with Agile software methodologies preferred. Formal training in one or more recognized Agile methodologies (Scrum, XP, kanban, etc.) or toolsets (JIRA, VersionOne, Rally, etc.) a plus.
Current experience with business analysis and project documentation for mobile development a plus.
Knowledge of computer systems in PC, client-server, and web-enabled systems.
Experience with all MS Office applications and document creation software.