Business Office Manager
Gold Coast Surgical – Chicago, IL
The role of the Business Office Manager is to ensure all business office operations are functioning accurately and timely for proper generation of management reports and cash flow. She/he is to follow legal guidelines and instructions by the medical record service or Health Information Manager to ensure prompt completion, filing, and retrieval of the medical record.
Four years of college or equivalent with emphasis on Business Administration
Minimum of two years business management experience
Proficient in Microsoft Office applications which include Outlook, Word, Excel, and PowerPoint
Supervision of all office functions including reception, admitting, medical records, accounts payable management, and accounts receivable management. Responsible for staff adherence to all Business Office policies and procedures.
Holds periodic staff meetings to assure coordination of efforts
Conducts periodic performance reviews on all business office staff
Monitors work load and personnel needs of business office
Trains, develops, and motivates business office staff
Prepares and provides analysis of monthly financial and management reports
Prepares and ensures processing of all invoices in accordance to accounts payable policies
Monitors cash flow and assists accounting department with monthly analysis
Responsible for daily cash management procedures. Receives and accounts for all cash received in accordance to center policy.
Disburses and ensures disbursement of cash in accordance to center policy
Reviews insurance contracts to assure accurate contractual reimbursement and collections and adherence to business office policies and procedures.
Maintains good working relationships with insurance payors
Maintains good working knowledge of insurance payors reimbursement requirements and updates business office personnel on an as needed basis
Maintains inventory of forms and office supplies
Resolves problems with billings, collections, and medical records.
Prepares analysis reports for annual outside audit
Maintains all office computer systems and programs
Responsible for verification that the backup process is maintained on a daily basis
Ensures that all staff personnel adhere to the center s integrity of data systems policy
Ensures all computer system warranties, upgrades, and maintenance contracts are maintained
Reviews all business procedures and recommends adjustments to Chief Financial Officer on an as needed basis and as required by regulatory standards.
Monitors fee schedule and submits suggested changes to Chief Financial Officer
Periodically reviews computerized fee schedule and that all changes to fee schedule, once approved, have been implemented in computer system
Ensures that yearly coding changes have been made in the computer CPT data file
Assists Chief Financial Officer and Chief Executive Officer in development of annual budget
Assumes any other responsibilities that may be assigned by the Chief Financial Officer on an as needed basis
Ensures on a daily basis that patients and their relatives are dealt with in a professional and courteous manner by the Business Office personnel