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Business Operations Resource Analyst

Amazon Web Services, Inc. – Herndon, VA

  • Sales Operations / Professional Services Operations experience;
  • BA/BS required
  • 4 years overall business experience;
  • 1+ years experience in Professional Services resource management;
  • Strong Excel skills and ability to create reports
  • Ability to manage, educate, develop and consult with internal clients
  • Continuous improvement mindset
  • Problem solver
  • Excellent planning and organizational skills
  • Strong written and verbal communication skills
  • Excellent leadership, negotiation, influence and conflict management skills
  • Ability to interact positively with employees at all levels of the organization
  • A strong and collaborative team player

At AWS Professional Services, we are building a global professional services team to work on enterprise customer engagements around the world, and to help our partners develop technical expertise and capacity supporting these customers. To help grow and scale this business, we are looking for a Business Operations (BizOps) Analyst for the Americas region, with a focus on resource management, who has strong operational, organizational, collaboration, and communication skills.
This individual will match the right talent with the right project at the right time. They will help us maximize our available capacity while avoiding employee burnout. They will work closely with practice managers, helping them assess staffing needs based on each projects requirements, and let them know who on the team is available to work. The Americas region covers Canada, US, and Latin America, and represents a majority of our global headcount and revenues for 2018.
Preferred location: Seattle, WA
Responsibilities include, but are not limited to:
  • Allocating ProServe staff and partners to ProServe projects;
  • Working with engagement and practice managers to review and design work packages and resourcing plans to deliver against project deliverables while leveraging the best available staffing from internal regional resources, center of excellence staff, and partners;
  • Advertising open project assignments, and promoting the availability of consultants to encourage sharing of resources across regions to increase utilization;
  • Maintaining up-to-date profiles of skills, knowledge, and competencies for practice resources;
  • Managing the availability of resources by maintaining up-to-date assignment information;
  • Constantly monitoring resource assignments and timesheet data to ensure accuracy of forecast;
  • Conducts regular reviews with regional teams (project managers, team leads, and regional heads of services) to plan consultant assignments, work through conflicts, and identify opportunities for consultants;
  • Proactively spot projected bench time for consultants and work with Practice Managers to identify new assignments;

  • Experience with SalesForce or similar CRM application;
  • Experience with Professional Services Automation tools like FinanciaForce/OpenAir/Changepoint a plus.
  • Excel/financial modeling skills

Amazon is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age

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