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Business Process Senior, Client Management - Multifamily

Freddie Mac – McLean, VA

Business Process Senior, Client Management - MultifamilyMcLean, VA 3

Position Overview

The Business Process Professional is within the Client Management Team (CM) in the Multifamily Division at Freddie Mac. The CM Team delivers business process and systems transformation for Multifamily business. A successful candidate will embrace the opportunity to learn about the Multifamily business through the eyes of our clients, both internal and external.
Your Work Will Primarily Fall Into the Following Categories:
Customer Support
  • Understand and deliver on customer needs
  • Collaborate with key business and IT partners, both internal and external, across divisions
  • Execute business requirements creation, user acceptance testing and integration across projects
  • Seek solutions that meet the need of the business which result in process efficiency, provide business change flexibility, and increase Multifamilys ability to manage and leverage data
Process Analysis
  • Perform high-level project management and analysis duties
  • Actively participate in Multifamily business process and technology projects, including business process, systems, rollout and adoption
  • Offer improvements while challenging the status-quo
Project Support
  • Lead project activities, facilitate meetings, and drive adherence to budgets, schedules, work plans and performance requirements
  • Provide directions to indirect reports
    Serve as primary liaison to Delivery Services and/or vendors for any development efforts
  • Provide thought leadership and work as part of a collaborative CM team to develop solutions to business needs that strike the optimal balance between functional capabilities, flexibility, and cost

Qualifications

  • Typically has Bachelors degree in Business Administration, Finance, or any related field or equivalent work experience
  • 4-6 years of related professional work experience managing and implementing mission critical business applications
  • Strong verbal and written communication skills; highly organized and detail-oriented
  • Proven leadership and executive level interaction and partnership with functional/business unit leaders
  • Familiarity with different development life-cycles and methodologies as well as business analysis and requirements (specifically in Waterfall, Agile, SAFE & Scrum)
  • Ability to work in a dynamic, rapidly changing business environment and manage multiple tasks
Keys to Success in this Role:
  • Strong communicator with experience working with people at all levels
  • Team player with a positive attitude
  • Strong work ethic
Top 3 Personal Competencies to Possess:
  • Partnership: Build trust and strong partnerships through my own and my teams actions
  • Drive for Execution: Be accountable for strong individual and team performance
  • Customer Focus (Internal and External): Personally engage with customers to learn their needs

Preferred Skills

  • Advanced degree
  • Certified Scrum Master & Certified Product Owner
  • Excellent verbal and written communication skills
  • Collaborative, appreciative style of management and engagement
  • Understanding of commercial and/or Multifamily real-estate
  • Expertise in common knowledge-worker tools (Windows, Office Professional, Visio, etc.) and specialized project/program management software (MS Project, etc.)

Closing Statement

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and youll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.

Req Number

12062BR

Job Category

Multifamily & Commercial Real Estate

Division

Multifamily

Job Sub-Category

Business Analysis & Strategy

Work Location City

McLean

Work Location Zip Code

22102

Work Location State

VA

Full Time/Part Time

Full-time

Job Type

Regular

FLSA Status

Exempt

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