Business Program Manager

Microsoft – Issaquah, WA

How would you like to impact the experience of 800 million users per month? Be on the forefront of digital transformation? Do you enjoy work in a start-up like environment? Innovate using Bots, AI and Voice? The Digital and Data Support Business Unit (D2SBU) was recently created to accelerate the Customer Service and Support digital transformation: we are creating a world class support experience for our customers and empower customers to self-solve more of their issues and be more satisfied with their self-help experience. The Software team design and build software features, services, diagnostics and products to provide digital support experiences to customers and support engineers.
The D2SBU Software organization is looking for a Business Program Manager. As a Business Program Manager in the newly formed D2SBU software engineering org, you will play a critical role in supporting build and grow a new Engineering team within CSS, coordinating business operations for our rhythm of the business (ROB), All-Hands and other events, support recruiting, facilitate technical and strategic planning, help create software delivery rhythm and manage the org budget. The Business Program Manager will report directly to the D2SBU Director of Engineering.Responsibilities

  • Develop and drive Rhythm of the Business for the D2SBU Software Engineering org (RoB)
  • Developing and driving consistent budget management program in partnership with finance team and D2SBU BPM.
  • Planning and organizing content of All hands, Offsites, LT meetings and business reviews including North Star / Vision.
  • Lead the communication strategy for the Software engineering org and execute a consistent communication plan.
  • Operation Excellence and other processes optimization and management
  • Developing and enhancing reporting and dashboards
  • Creating and managing Work Force Planning processes recruiting, headcount, selection, onboarding
  • Understanding and developing activities in support of organizational health, diversity and inclusion
  • Work closely with the D2SBU software engineering LT and the TPM org to establish delivery road-map, agile/scrum process and delivery cadence.
  • Special / IC Projects
  • Qualifications
  • 3+ years of business management experience with project/program management experience.
  • Demonstrated analytical, problem solving and decision-making skills
  • Proven strategic planning and execution
  • Strong oral and written communication skills
  • Understanding of software architectures, MS products, and system development lifecycle methodologies
  • Leading cross-disciplinary virtual teams and driving key business development initiatives from creation to implementation in partnership with senior Microsoft executives
  • Demonstrated ability to influence executive leadership on complex business topics
  • Ability to communicate and influence all levels from senior executives to Individual Contributors
  • Understanding of technology industry trends, and strong aptitude to understand and communicate Microsofts product roadmap.
  • *This role can sit in Issauah or Charlotte, NC*


    Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
    Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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