Business & Sales Operations Community Director (Bellevue, WA)

Microsoft – Bellevue, WA

Microsofts mission is to empower every person and every organization on the planet to achieve more. This mission is ambitious and at the core of what our customers and employees care deeply about. We have unique capability in harmonizing the needs of both individuals and organizations. We care deeply about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet. We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each others ideas, because we are better together. We stand in awe of what humans dare to achieve, and were motivated every day to empower others to do more and achieve more through our technology and innovation.The WW Marketing & Operations (M&O) team mission is to drive cross-company insight and execution excellence, bringing strategy and priorities to life - enabling us to deliver business impact at-scale. WW M&O is guided by a strong set of operating principles:

  • We enable speed & agility by simplifying the complex,
  • We bring an informed perspective,
  • We take an objective, one Microsoft view,
  • We listen to and advocate for the voice of the field,
  • We architect programs and business process to land locally with global scale,
  • We deliver high impact through cross-group influence & collaboration.
  • ResponsibilitiesThe Business & Sales Operations Leader (BSO) is a key, subsidiary leadership role in our global field blueprint. The BSO Leader is responsible for designing, building and implementing business processes, and operatioanal programs across teams within an Area/Subsidiary. In partnership with the Marketing & Operations (M&O) Leader, the BSO Leader is responsible for centralizing common, operational functions to scale, improve, standardize, and accelerate business, sales, and partner transformation.
    The role of the BSO Community Leader is to build a high-performing, high-impact, global BSO Leader community by ensuring the strongest leaders in every role, creating and fostering an accountable, global culture, coaching and mentoring every BSO Leader, and advocating for the BSO Leader community across global HQ teams. The BSO Communtiy Leader plays a critical role in designing and implementing myriad critical deliverables, including: FY commercial business planning, leader Rhythm of Connection (RoC), field transformation initiatives (in partnership with Field Transformation Office (FTO)), and ongoing community and talent development activities.
    The key BSO Community Leader responsibilities include:
  • Leading community management & design - Setting clarity on role expectations and business impact, build community capabilities collectively and individually, and review, plan, and land people and org aligned with business outcomes.

  • Activate the BSO Leader community to lead & execute on strategic & business priorities - Create clarity & deliver guidance on strategic & business priorities, Create impactful forums for bi-directional engagement between Communities and Corporate Groups, clarify & evangelize Communitys role with key Corp and Field Groups and promote Communitys role in landing and aligning to global strategy and business priorities locally

  • Act as an advocate for the voice of the field - Build subject matter proficiency to connect corp and field to influence how business outcomes are achieved, identify themes and advocate for Area business needs/realities, build shared trust to facilitate an open and interactive dialogue between field and corp and influence Corporate Groups to ensure that key investments and programs land with relevance and impact locally.
  • Key Outcomes include:
  • A high-performing, robust BSO Leader Community, including high performers in-role, strong succession slates, rigorous community connections, recognized across the global team as a high-performing communtiy
  • Builds and manages a world class operational capability across Business and Sales Operations, including depthi in FY Planning, in-quarter operational acumen, and trusted connections to Area and Regional sales leaders
  • Strong thought leader and operational coach on key business initiatives like customer adds, consumption, and compete,
  • Regarded by the BSO Leader community, and by HQ teams, as a transformational leader, driving execution, growth & deep insights,
  • Improves sales discipline and coaching culture via operational excellence and within the frame of Empowering Digital Success
  • Evangelizes the CLM role and drives the Commercial Licensing strategy with CLM Role Owner

  • Role Time Allocation:
  • Leading Community Management & Design (45%)
  • Activate Community to Lead & Execute on Strategic & Business Priorities (25%)
  • Advocate Voice of Field (30%)
  • QualificationsExperience Required
  • 8-10 years related experience, people management experience is required
  • Other sales marketing services or partner related background is preferred
  • Field Operations Experience, preferably prior BPO/BSO experience
  • Skills & Knowledge
  • Ability to work and build strong relationships across the range of levels from ICs, managers to directors and executives (required)
  • Intermediate to advanced conflict resolution and negotiation skills (required)
  • Deep understanding of business and sales operations
  • Understanding of the IT market
  • Advanced oral and written communication skills, planning, and organizational abilities
  • Ability to work independently, handle multiple projects in a fast-paced environment, and negotiate & collaborate effectively
  • Must be highly analytical with the ability to understand business metrics, financial, customer, and market trends
  • Education
  • Bachelors degree (B.S./B.A) required and/or experience in relevant fields (e.g., business, marketing, information technology, operations, finance). Masters degree advantageous
  • Desirable qualifications include formal training in analysis, project and process management, financial accounting, business strategy and operations and/or internal controls
  • Travel and Re-location

  • Some travel may be required
  • Relocation will be accommodated for qualified candidates, subject to local Area decision.
    At Microsoft, we believe that diversity enriches our performance and products, the communities where we live and work, and the lives of our employees. As our workforce evolves to reflect the growing diversity of our communities and the global marketplace, our efforts to understand, value, and incorporate differences become increasingly important. Come explore diversity at Microsoft!
    Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
    Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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