Call Center Representative // Irving, TX

SSI – Irving, TX

SELECT SOURCE INTERNATIONAL

Select Source International (SSI) has been serving major corporations for more than 15 years. At SSI, we believe in building a corporation with only the strongest and most capable individuals. Our world-class consultants have the expertise to meet our clients demands. Here at SSI, we pride ourselves on the fundamental belief that our team is essential to our company s growth. We assist our consultants every step of the way in order to match them to the best possible position for their skills.

Job Role: Call Center Representative

Location: Irving, TX

Duration: 3-4 months

Job Description:

Additional Information:

Customer service experience with Medicaid, claims, medicare experience (Bilingual in Spanish and English)

Essential Responsibilities:

Effectively review and update a variety of cases with current and accurate case notes

Provide case status updates while speaking with multiple parties such as attorneys and members regarding their case history, current status and next steps.

Conduct all case document review and updates while speaking with the member or attorney as needed

Meet department objective standards for Customer Service

Verify and adhere to HIPPA standards while speaking with members and attorneys on the phone

Ensure all processes meet HIPAA and Government security requirements with regards to sharing/storage/PHI (Personal Health Information).

Open new cases and update all current case information

May have additional responsibilities as needed to assist with case intake and verification process tasks

May have some training responsibilities limited to projects and specific tasks

Minimum Education:

High School or GED required

Associates degree preferred

Minimum Related Work Experience:

1+ years experience working in a professional office environment.

Experience working in a call center preferred

Experience in the insurance industry (casualty or health insurance) a plus

Knowledge of Microsoft Word and Excel required.

Medicaid and/or Medicare knowledge preferred.

Bilingual (Spanish & English) a plus.

Note: Selected candidates will be required to submit to a Background Check and a Drug Screen.

Best Regards,

Deepak Singh Tomar

Cell: 651-204-9949, W: 952-546-3300 x 5050

Deepakt(at)selectsourceintl(dot)com

13911 Ridgedale Drive Suite 230 Minnetonka, Minnesota 55305

Disclaimer: Select Source International (SSI) does not tolerate discrimination against any applicant on the basis of gender, sexual orientation, race, religion, national origin, ethnicity, veteran status, disability, age, sexual preference or any other protected status designated by federal, state or local law. It is SSIs policy to affirmatively recruit, hire, train, assign, transfer, evaluate, compensate, provide benefits, promote, demote, layoff, recall, and terminate employees on their own abilities, achievements and experiences. This policy applies to all SSI employee activities. SSI encourages diversity in hiring, recognizing that this enriches the work environment for all SSI associates and that a broad variety of perspectives enhances decision-making and creativity.

SSI is an Equal Opportunity Employer.

Job Type: Contract

Experience:

  • Call Center: 1 year (Preferred)
  • Bilingual in Spanish and English: 1 year (Preferred)
  • Medicaid, claims, medicare: 1 year (Preferred)
  • Education:

  • High school or equivalent (Preferred)
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