Call Center Specialist

Community Health Center, Inc. – Connecticut

Job Description Summary: Community Health Center, Inc. (CHC) is one of the country’s most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 500,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement, and the Community eConsult Network. Job Description: As a Call Center Specialist for Community Health Center, you will: Provide consistent, quality customer service to both internal staff members and external patients. Actively manage each call by taking ownership of it to enhance the customer experience and build relationships. Listen to the patient’s request and take appropriate action to respond to it, including, but not limited to the scheduling of appointments, the electronic transmission of messages to the clinical team, and the answering of questions regarding medication refills. In managing these requests; the Call Center Specialist will exemplify the highest level of customer service with a focus on efficiency and quality. Consistently demonstrate proficient data entry skills, knowledge of insurance billing, while maintaining confidentiality. It is essential to demonstrate efforts to maintain and improve job specific competencies, and perform other duties as assigned. This position does require the minimum of an Associate’s Degree and the candidate must be bilingual in Spanish. Qualifications Languages SPANISH Education Associates (Required) Location: Community Health Center of New Britain Time Type: Full time

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