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Call Centre Representative

True Balance Day Spa – Boston, MA

Your customer service skills are top-notch. You love speaking with people, providing information and resolving their inquiries quickly and with a focus on professionalism.

If this describes you, we have an exciting opportunity for you! Working in a new company, you will take inbound calls from throughout the province and provide information on programs and services that are in demand. In this position, you ll be responsible for:

  • Taking a high volume of inbound calls
  • Providing information on programs, services and initiatives being undertaken by the Province
  • Being a knowledge leader on resources available to members of the public if you dont have the answers, you know where to find them
  • Ensure that call metrics are met daily take calls back-to-back, ensure that inquiries are resolved the first time, and strive for low hold times
  • Keep clear, concise notes in the system to ensure that your work is transferable for your colleagues


  • A large amount of natural light
  • Sit/Stand desks to reduce stress and fatigue
  • On site cafeteria
  • Easy access to transit and the river valley parks system
  • Industry leading wages
  • Monday to Friday shifts enjoy a work life balance not found in other contact centres


This position is available for motivated, energetic and caring individuals with the following qualifications. While we appreciate all interest in this role, only candidates with a minimum of 1 year in a Call Centre environment will be considered.

  • At least 1 year of experience in an inbound Call Centre environment
  • The ability to provide 2 successful, professional and supervisory references
  • Typing speed of 40 WPM or above
  • The ability to speak fluent French is an asset
  • The ability to speak second languages fluently is an asset, but is not required
  • Applicants may be tested on typing, communication, and second-language skills

Job Type: Full-time

Salary: $25.00 /hour

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