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Case Manager I - Behavioral Health

Asian Counseling & Referral Service – Seattle, WA

PURPOSE: Provides entry-level culturally competent and recovery oriented case management and counseling services for members of the Asian American and Pacific Islander community living with a mental illness. Works with clients to develop and implement person-centered, holistic, community-based and recovery-oriented care whole-health plan. Performs services in compliance with agency policies and with contract and regulatory standards and requirement.


  • Conducts comprehensive assessments and reassessments addressing a broad range of life domains and developing strengths-based service care plan with the client.

  • Provides individual and group counseling services in a variety of therapeutic modalities with attention to cultural relevance and cultural and recovery competency and utilizing supervision and psychiatric consultation, when appropriate.

  • Delivers client services based on the care whole-health plan, including visiting clients at their home and at other community locations accessible to clients.

  • Provides outpatient crisis/emergency services.

  • Provides client advocacy in attaining services and assistance in areas such as employment, housing, medical resources, financial assistance, legal advocacy, naturalization, transportation and any areas in need.

  • Provides integrated and holistic services to meet the range of clients? whole-health care needs and based in recovery and wellness principles. Provides coordinated services in compliance with relevant State, County, and City standards, including meeting expectations of the applicable systems. Expected to meet program performance and/or productivity standards.

  • Prepares concise, complete, and accurate progress notes and program documentation according to agency policy and system standards. Completes all of the required documentation and reports relevant to public payors, such as Medicaid and other third party payors, such as private insurers, in a timely manner. Expected to meet program documentation standards.

  • Performs program outreach in the community. Explains program policy and services to clients and others.

  • Participates in training, meetings, supervision, consultations, and conferences.

  • Coordinates and cooperates with other agencies, organizations, and natural supports on client evaluation, care plans, and follow-up to meet state and agency requirements and to ensure quality care to clients.

  • Provides team back up when case coverage as needed.

  • Other job-related duties as assigned by management.


Regularly required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms. Must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work is performed primarily in an office setting. The noise level in the work environment is moderate.


  • Bachelor s degree in social work or social/behavioral science;


Bachelors degree plus one (1) year social services experience.


Associates degree or equivalent in social work or social/ behavioral science plus three (3) years social services experience.


HS diploma or equivalent, with five (5) years experience

in direct treatment.

  • Knowledge of: principles of recovery-based services, characteristics of mental and emotional illness; current social/economic problems; interview techniques; individual and group behavior; and simple treatment methods.
  • Ability to: work as a team member with professional and support staff; analyze and draw conclusions from case records; apply casework principles to individual situations; and exercise judgment and organize multiple tasks.
  • Employee must have a vehicle or reliable transportation to fulfill all job duties. If using personal or agency vehicle, this includes valid current Drivers license and must be insurable under agencys auto policy. If using personal vehicle, must have current auto insurance.
  • Ability to provide effective and respectful quality care and services that are responsive to diverse cultural beliefs and practices. Prefer fluency in Asian/Pacific Islander language.
  • Effective ability to navigate a personal computer. Competency in use of the Microsoft Office and other relevant software for word processing, calendaring, email, and data entry. Efficiently research and perform various tasks via the internet.

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