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Central Scheduler

PrimeCare Health Community Health Centers – Chicago, IL

Duties and Responsibilities

  • Models PrimeCareHealths mission, philosophy and values
  • Has a complete understanding of the scheduling system for scheduling of patients, as well as looking up previous balance to help assist patients.
  • Is proficient in running necessary reports to determined missed appointments, and walk in appointments
  • Removes phones for the answering service
  • Forwards clinics phones to the main scheduling number.
  • Update and uses resource book as a tool for all updates
  • Demonstrates proficiency in using the patient management system
  • Continually updates patients demographic information by asking current phone, emergency contact information
  • Asks patient to bring in all of their medications.
  • Verify patients PCP to ensure that patient is scheduled with the correct provider
  • If patients PCP is not available the day the patient requests an appointment, schedule the patient with another provider in that pod.
  • Needs to be knowledgeable about insurance information in order to answer patient questions
  • Adheres to HIPPA requirements
  • Gives patient correct information regarding appointment times and when to arrive at the health center for their appointments
  • Gives patients accurate information regarding fasting requirements for their tests
  • Takes detailed messages, providing accurate information for the providers and initials the message
  • Gives all messages to the Medical Records Coordinator, so that the clinic chart can be pulled in a timely manner
  • Does reminder calls for next day appointments
  • Calls recalls from the monthly recall list
  • Calls all patients from PHO, HMO and missed appointments for routine health maintenance
  • Maintain and organized and clean work environment.
  • Demonstrate initiative and organize your work.
  • Provide at least 2 hours notice for an absence or tardiness, by calling the Director of Practice Management or her designee
  • No more than 5 days of tardiness or unscheduled absences in one year.
  • Maintain patient confidentiality.
  • Complies with the health center dress code
  • Complies with policies and procedures of the health center regarding cell phone use and internet use.
  • Attends all health in services and educational offerings
  • Reviews memos and minutes of all staff meetings
  • Submits accurate timesheets every Friday before payday.
  • Maintains flexible work schedule
  • Understands the Health Disparities and how it affects the provision of care
  • Participates in QI activities as directed.
  • Enters changes into Medorizon and maintains the on line monthly physician schedule. Checks e-mail daily for any provider changes in the schedule.
  • Translate for providers when requested to
  • Reports complaints and unusual situations to the person in charge.
  • Performs other duties as assigned

Required Knowledge, Experience, or Licensure/Registration

  • High School Diploma
  • Computer knowledge
  • Bilingual in Spanish or Polish
  • Excellent communication and interpersonal skills
  • Excellent customer service skills
  • Ability to multitask

Job Type: Full-time

Education:

  • High school or equivalent (Preferred)

Language:

  • Polish (Preferred)

Work authorization:

  • United States (Required)

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