Organizational Change Management Lead
Addx Corporation (Addx), a rapidly growing Amazon Web Services Public Sector Services Partner, has an opening for a Organizational Change Management Lead to assist a Navy client in moving from a human-centered Subject Matter Expert (SME)-based business model to a business model using a knowledge-based solution. Addx is looking for high-energy problem solvers who have qualifications and experience in implementing a continuously learning knowledge management (KM) environment. The solution we will build will employ artificial intelligence, machine learning, and natural language processing to create an adaptive solution that becomes smarter with each transaction. This knowledge-learning process is essential to handle the many current systems supported by the Navy that may have multiple deployed versions of each system operating in the Fleet. Position Description
Addx is hiring a Change Management Lead to join our AWS team as we build the next generation Help Desk system for the Navy. As the OCM Lead you must have the ability to analyze organizational structures, responsibilities, reporting relationships, work relationships, and work processes to determine training initiatives that need to be changed or implemented in order to prepare the organization for new business initiatives and techniques.
Job Description:The Organizational Change Management Lead provides expertise on continuous process improvement strategies, organizational redesign, change management projects, and performance measures for basic business process engagements. Defines and develops business processes, policies, roles and responsibilities, and performance metrics; Conducts analysis of business processes: current state analysis, gap analysis, benchmarking, best practices identification, organizational assessment, and other related tasks. Complete understanding and wide application of technical principles, theories, and concepts in the field. General knowledge of other related disciplines. Receives assignments in the form of objectives and establishes goals which meet outlined objectives. Provides direction to employees according to established policies and management guidance. Plans and implements process improvements, including: future state design, change management, and transition planning. Interfaces with all areas of project including customer, computer services, and client services. Provides oversight for the development and maintenance of quality programs, systems, processes and procedures that ensure compliance with policies and that the performance and quality of services conform to established standards and agency guidelines. Provides expertise and guidance in interpreting policies, regulatory and/or governmental regulations, and agency guidelines to assure compliance. Works directly with operating entities to provide process analyses oversight on a continuing basis to enforce requirements and meet guidelines. May coordinate with business and technology teams, ascertaining system requirements, such as program functions, output requirements, input data acquisition, and system techniques and controls. Conduct client interviews. May deliver presentations and training courses including measurement, analysis, improvement, and control. May perform cost and benefit analysis. Works with stakeholders and Customer Management to define messaging, collect feedback, and refine messaging. Collaborates with Graphics Designers to create powerful, noticeable, and positive change messaging. Collaborates with Trainers to identify and rollout training curriculum, course content, course sequences, and organizational sequence. Collaborates with Instructional Systems Designer, Application Developers, and/or Systems Engineers to enhance Help features. Communicate with stakeholders and end users directly, and through In-Process Reviews (IPR), the Project Knowledge Management (KM) Portal, and other venues. Principal Duties and Responsibilities Leads the design and execution of the Organizational Change Management Plan that will foster the implementation of organizational change in such areas as business processes, policy, culture, environment or workplace. Works with senior executives to develop strategies to lead and manage major change. Qualifications Education and Experience:
- Bachelors degree and three (3) to five (5) years of experience working on similar projects or programs with at least two (2) years of successful task lead experience. Degree in related field required.
- Multiple years (3+) leading OCM efforts that are derived from IT changes. Experience developing and executing an OCM plan.
- Understanding of Change Management and Business Process Re-engineering.
- Experience leading a team of SMEs, analyst, engineers and/or administrative specialists.
- Has an active Secret Clearance
Duties and Responsibilities Include:
Process analysis, improvement initiatives, and developing methods for measuring effectiveness of all initiatives that support organizational change. Works with stakeholders and Customer Management to define messaging, collect feedback, and refine messaging. Collaborates with Graphics Designers to create powerful, noticeable, and positive change messaging. Collaborates with Trainers to identify and rollout training curriculum, course content, course sequences, and organizational sequence. Collaborates with Instructional Systems Designer, Application Developers, and/or Systems Engineers to enhance Help features. Establishes and performs formal and informal forums (e.g., program reviews, status updates, recurring reports, and metrics) to achieve ACWS goals. Coordinates communications events with the Contractor/Government OCM Team. Communicate with stakeholders and end users directly, and through In-Process Reviews (IPR), the Project Knowledge Management (KM) Portal, and other venues. Create and maintain the project Organizational Change Management Plan.
Required Qualifications To Be Successful In This Role
Bachelors degree; Masters degree preferred 10 years of general experience with 5+ years of experience in OCM approaches, tools, and techniques, strategic communications; organizing training on both change and technical aspects; evaluation and reporting of progress. Experience in organizational assessment, design, and development; performance management; business process improvement, federal human capital management, and/or customer experience management. Strong written and verbal communication skills
Required Knowledge and Skill Sets
Familiarity with enterprise-scale software architectures, application development methodologies, and deployment/operational considerations Project management skills Excellent analytical skills Ability to work with cross functional teams; Addx internal and Client counterparts Agile JIRA and Conf