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CISCO Network Engineer


Job ID : 14275

Job Title : CISCO Network Engineer

Location : Nebraska City, NE

Company Name : Sharpedge Solutions Inc

Industry : Information Technology

Salary : $35,000 - $105,000  per year

Job Type : Fulltime

Posted on: 2020-06-16


Required Skills : An Analytical Mind,Good Time Management Skills,An Ability To Follow Processes,Strong Documentation Skills,Good Communication Skills

Benefits : No benefits are available


Job Description :

 

  • Hands on experience planning, designing, implementing, configuration and troubleshooting experience on VoIP solutions such as Cisco UC product line, including Unified Communications Manager, Unity, Unity Connection and Unified Contact Center express (UCCX)
  • Involved in planning, implementing, and supporting new or existing complex collaboration systems including Cisco Communications Manager, Cisco Contact Center Express
  • Candidate will support system administration, hands-on operational tasks, system design, engineering and consultation for the Cisco UC environment.
  • Work closely with business and technology counterparts to understand enterprise objectives and their impact on UC network infrastructure.
  • Primarily responsible for the design, configuration and administration of Cisco unified communications and telephony systems.
  • Administer Cisco Communication Manager, Unity Connection, , Contact Center Express as well as related network hardware and software.
  • Ability to prepare as-built documentation, operating instructions and procedures.
  • Problem source identify and resolve user and system telephony issues.
  • Works independently or as a team member to plan, develop, implement, and support voice systems.
  • Ownership of implementation and support of technical designs
  • Work closely with project management to ensure timelines are met with a high level of client satisfaction.
  • Communicate deviances from plan/scope to ensure projects stay on track
  • Follow change process and implement accordingly.
  • Able to perform UCCX scripting.
  • To adhere to quality standards, regulatory requirements and company policies
  • To provide support for on call escalations and doing incident & problem management
  • To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
  • Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives
  • To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

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