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Client & Business Manager II

Bank of America – Boston, MA

Job Description:

Business Overview

U.S. Trust, Bank of America Private Wealth Management is a leading private wealth management organization providing vast resources and customized solutions to help meet clients wealth structuring, investment management, banking and credit needs. Clients are served by teams of experienced advisors offering a range of financial products and services, including investment management, financial and succession planning, philanthropic and specialty asset management, family office services, custom credit solutions, financial administration and family trust stewardship.

U.S. Trust is part of the Global Wealth and Investment Management unit of Bank of America, N.A., which is a global leader in wealth management, private banking and retail brokerage. U.S. Trust employs more than 4,100 professionals and maintains 135 offices in 33 states.

Job Description

The Client & Business Manager II (CBM) is responsible for the markets delivery of the client service experience, as well as the execution of strategic initiatives, risk management and oversight, and business management functions across the market and all functional disciplines in small to mid-sized markets.

Acts as a market-level COO on Market Management Team (MMT) to identify and implement process improvement, drive resource allocation and efficiency, and ensure adherence to risk and compliance policies and regulatory standards. Works in close partnership with all members of MMT, Trust and Investments National Practice Groups and control function partners in HR, Finance, Risk, Compliance and Business Control Management.

Has responsibility for budget/financial management, personnel processes, audit/compliance, space/resource allocation, associate training, client service processes and events, process improvement, business continuity and market communication. Maintains key focus on oversight and administration and partners as applicable with functional experts to ensure execution and completion of key activities, including but not limited to KYC, account opening, Money Movement Disc Distributions, Asset Allocation Monitoring, Reg 9, Investment Policy Statements, ARQs, etc.

Responsible for the performance and talent management of all business support functions including business support leads, Sr Client Associates, CSSOs, PM Associates, PM Assistants, Associate Trust Officers and Trust Admin Officers. Partners with functional leaders to ensure executive support including career sponsorship and technical coaching are provided within each respective discipline. Reports to Divisional CBME.

Required Skills


  • Synthesizes information effectively to create compelling presentations/documents (strong PowerPoint and Excel capabilities)
  • Communicates clearly and concisely, both verbally and in writing
  • Collaborates effectively with peers and partners
  • Strong skill set in negotiation, influencing and conflict management

Judgment & Decision Making

  • Experienced with both quantitative and qualitative analysis, ability to leverage data to inform sound judgment and business decisions
  • Client centric mindset; looks at all sides of an issue with the clients lens at the forefront
  • Effectively balances growth focus with strong risk management mindset

High Capacity Executer

  • Can drive results and routines and hold others accountable
  • Strong time management, organizational skills and an ability
  • to prioritize


  • Demonstrated ability to attract, develop, coach and retain top/high performing talent (this would seem an area where they might be less experienced than the CME)
  • Gains followership from reports and credibility across client teams
  • Builds a team culture; is collaborative and inclusive

Business Acumen

  • Well versed in U.S. Trust capabilities and solutions, industry service practices and trends, online/mobile environment
  • Thorough knowledge of UST/fiduciary client and risk/oversight functions and products
  • Understanding of business strategy
  • Series 7, 63, and 24 a plus


1st shift (United States of America)

Hours Per Week:

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