Client Engagement Executive - Core Services – Technology Group

Federal Reserve Bank of New York – New York, NY

Client Engagement Executive - Core Services Technology Group-259598Federal Reserve Bank of New YorkPrimary Location NY-New York CityFull-time / Part-time Full-timeEmployee Status RegularOvertime Status ExemptJob Type ExperiencedTravel Yes, 5 % of the TimeShift Day Job

At the Federal Reserve Bank of New York, the work we do is consequential and challenging. Our environment encourages growth and diversity. Our employees flourish in a team-oriented atmosphere and are dedicated to the important mission of the New York Fed. What we do:The Client Engagement Executive (CEE) is responsible and fully accountable for all aspects of a Clients (or grouping of Clients) technology. As the leader of TGs primary customer facing organization the CEE provides his Clients a single point of coordination, communication and escalation. The CEE manages a team who are accountable for end-to-end product and service management, utilizing resources in other organizations within Technology where necessary to deliver solutions to the Client. There are Client Engagement teams aligned to Payments (Financial Services Group), Data & Analytics (Supervision and Research & Statistics Groups), Markets (Markets Group) and Core Systems (Executive Office, Communications, Corporate, Legal, HR, Risk & Audit Groups) The position reports to the CIO/Executive Vice President in charge of the Technology Group. The successful candidate will be an experienced technology executive who has extensive experience in technology and business management, senior leadership experience, and a track record of innovation. Paramount to the success of this position is the ability to negotiate and balance between the direction and needs of the Customers with the direction and needs of Technology while maintaining and building excellent, trusted and confident relationships with business and technology leaders and staff.Specific to this CEE role would include an in-depth knowledge of the Bank s Core Services (Executive Office, Communications, Corporate, Legal, HR, Risk & Audit) businesses with a broad understanding of the current and emerging technologies used by the Bank s Core Services businesses. Team Description:The Client Engagement Core Services team will work closely with the Technology Strategy, Enterprise Architecture, Solution Delivery, Service Management, Governance and ISNY to plan, solution, deliver and support the Clients technology portfolio as well as all products and services.The team includes permanent and temporarily assigned staff to work closely with the Client and:
  • in a collaborative fashion, create and gather high level requirements and any artifacts in order to gain approvals and foster trusted relationships owning an initiative from inception through enough of elaboration to kick off a project;
  • drive and manage the Clients portfolio of work and future pipeline;
  • manage and report on the Clients technology budget and forecast for maximum value;
  • manage and report on the Clients portfolio/program of ongoing work;
  • develop business/solutions architecture & road maps;
  • create and manage a process of continuous learning about the businesses for TG.
  • This team may include resources with the capabilities of: client management, portfolio/program management, business/budget management, business/solutions architecture, business technology strategy, business innovation and client communications. Your role as Client Engagement Executive:
  • Provide strategic leadership and senior-level oversight of all Client Engagement services
  • Manage the Client Engagement business-aligned team and matrix resources toward the successful completion of objectives
  • Work with other TG, Bank and System IT leaders to ensure Customer requirements are being met.
  • Act as the Clients main advocate and provide leadership for major technology decisions around, architecture, buy vs. build, etc. as well as issue resolutions within TG to produce the highest quality, fit for purpose solutions to satisfy (and ideally delight) the Client.
  • Drive change within TG that will lead to enhancements in the quality and efficiency of services to the Client
  • Collaborate with the Client to establish key business-driven metrics
  • Proactively monitor statistics and statuses regarding the services TG provides to the Client
  • Responsible to facilitate a transparent two-way communication process between TG and the Client
  • Provide an highly effective point of escalation for project and support related issues
  • Ensure effective management of staff resources; ensure that resources are aligned with TG`s strategic direction, with client business strategies, and with project demand. Provide performance assessment, development plans, appraisals, succession planning, growth, and remediation as needed
  • Responsible for talent management to ensure performance assessment, development plans, appraisals, succession planning, growth, and remediation as needed.
  • What we are looking for:
  • Exemplifies the highest level of teamwork and fosters it within their team. Demonstrates teamwork characteristic and promotes a culture of cooperation and help. Support other members of the TG management team in their execution of the objectives of the group, Bank and System. Always behaves towards others in a manner of respect and integrity.
  • Ability to work well with peer group and other leaders within Technology to balance the short term desires of their lines of business with the long terms needs of Bank (i.e. a sustainable, well controlled, cost effective and operationally stable infrastructure and architecture).
  • Experienced in relationship management providing a continuous level of engagement between TG and the Client.
  • High-level understanding of the Clients business, its mission, products, services and processes.
  • High-level understanding of capabilities and limitations of the Clients technologies, platforms, architecture, methodologies; well-versed in current and emerging technologies.
  • Demonstrated track record of innovation and driving business and technology strategy in light of changing technologies, shifting client needs, and changing economic and market conditions.
  • Excellent people management skills and leadership abilities, with a proven record of product and service delivery, strategic planning, effecting change, building and managing strong technology teams, and resource management.
  • Track record of success in developing technology leaders and staff.
  • Exceptional analytical and problem-solving skills.
  • Highly collaborative working style, strong interpersonal capabilities and relationship building; proven ability to manage diverse client and stakeholder relationships, and to collaborate effectively with customers and colleagues.
  • Excellent influence and negotiation skills; ability to facilitate discussions around complex issues and bring them to resolution.
  • Excellent written and verbal presentation skills with ability to present ideas in a business and user-friendly language.
  • Ability to adapt to continually changing priorities and aggressive project timeframes.
  • Bachelor s or Master s Degree in Computer Science or equivalent.
  • 15+ years and 7 years management responsibility.
  • This position requires access to confidential supervisory information, which is limited to Protected Individuals as defined in the U.S. federal immigration law. Protected Individuals include, but are not limited to, U.S. citizens, U.S. nationals, U.S. permanent residents who are not yet eligible to apply for naturalization, and U.S. permanent residents who have applied for naturalization within six months of being eligible to do so.The Federal Reserve Bank of New York is committed to a diverse workforce and to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service. Why the Fed:Working at the Federal Reserve Bank of New York positions you at the center of the financial world with a unique perspective on national and international markets and economies. You ll work in an environment with a diverse group of talented professionals to foster and support the safety, soundness, and vitality of our economic and financial systems. It s a challenge that demands the skills of a financial service professional and the intellectual curiosity of an academicall combined with a passion for public service. The Federal Reserve Bank of New York is committed to a work environment that respects and fully values the strengths and differences of its people. Working at the New York Fed provides talented professionals the chance to grow their skills at an institution that has served a critical role in the financial system of the United States and the world for over a century. An important component of the Banks diversity effort is our partnership with several professional non-profit organizations, including INROADS, JumpStart Advisory Group, NBDC Emerging Leaders, Seizing Every Opportunity, National Black MBA, Out for Undergrad, Prospanica and Reaching Out MBA. Click here to learn more.

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