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Client Success Analyst I

Alight Solutions – Dallas, TX

Our story starts with a simple universal truth: Every business is a people business. Our people are our greatest assets at Alight Solutions because People Matter! We strive for Excellence Every Day by collaborating with our clients and colleagues. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families!

Alight has 25 years of industry experience. Our success is fueled by the expertise of our people, and the strength of our proprietary and partner technology. Come join the leading technology-enabled HR and benefits service provider. Be Real with Alight and help us reimagine how people and organizations thrive.

The Client Success Analyst actively incorporates Compass mission into daily activities.

Responsibilities include:

  • Build constructive working relationships with clients, brokers/consultants, internal departments within Compass, such as Sales, Operations, Marketing, etc., and others to meet mutual goals and objectives.
  • Make clients and their needs a primary focus of ones actions, and ensure the portfolio of clients are satisfied by providing timely responses to client inquiries.
  • Report daily account management transactions in department client tracking system - SalesForce.
  • Leverage the standard marketing materials and content to increase the clients overall engagement and drive member engagement beyond the average.
  • Ensure the portfolio of clients are satisfied and demonstrate a strong knowledge of product through timely responses to client inquiries.
  • Ensure all necessary information, documents and communication materials are received from each client for effective member support by the Health Pro.
  • Effectively present Compass suite of services to the clients employees during employee meetings.
  • Must have the ability to work from our office in Downtown Dallas Mon Fri.

At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.

Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Alight is a Certified Great Place to Work!

We are proud to have recently been certified as a Great Place to Work following an independent analysis by the Great Place to Work Institute the global authority in helping organizations around the world build high-trust, high-performance workplace cultures!

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:


Nothing in this job description restricts management s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

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