Cloud Support Engineer I (DMS)

Amazon Web Services, Inc. – Dallas, TX

  • Bachelors degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position
  • 2+ years of experience developing in at least two of the following (or similar) languages: Java / Android / .NET (C#) / JavaScript (browser or node.js) / iOS (Objective-C / Swift) / Python
  • Experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange)
  • Experience with Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)
  • Cloud Support Engineer I DMS (Developer & Mobile Services) Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Premium Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities. OverviewThe AWS Premium Support team is seeking engineers that enjoy solving problems, working with customers, and have technical backgrounds from a variety of different fields. This role supports AWS mobile technologies (Cognito, Device Farm, Pinpoint, etc) and Serverless technologies (Lambda, API Gateway, Step functions, etc). Mobile Services and Serverless Architectures are some of the fastest growing areas of technology and we re excited to help developers innovate and deliver amazing experiences. Our support engineers are responsible for helping customers utilize all services offered within AWS. They also act as the voice of the customer to the development teams for recurring issues or feature requests. If youre experienced with mobile or web application development and you are more comfortable getting your hands dirty, then were looking for you! Why AWS Premium Support?
  • Flexible Schedule: Salaried role with flexible start time between 7-11am.
  • Variety: Support engineers not only work a broad spectrum of technical issues but may also coach/mentor new hires, develop and present training, partner with development teams on complex issues or contact deflection initiatives, participate in recruiting, write tools/script to help the team, or work with leadership on process improvements
  • Follow-the-Sun Model: With support sites in over 7 locations globally, no after hours/on-call or mandated overtime is required in this role.
  • Travel the World: Strong support engineers interested in travel have presented training or participated in focused summits around the world.
  • Amazon is an Equal Opportunity Employer Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
  • 4+ years of experience developing in at least two of the following (or similar) languages: Java / Android / .NET (C#) / JavaScript (browser or node.js) / iOS (Objective-C / Swift) / Python
  • 4+ years of experience in building or troubleshooting web and/or mobile applications
  • 2+ years of experience with services based on REST APIs / SDKs
  • 2+ years of experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange)
  • 2+ years of experience with Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)2+ years of experience building/debugging full application stacks from the OS up through custom applications
  • 2+ years of experience of leading a professional development project
  • Prior working experience with cloud services
  • Exposure to mobile and web application security best practices
  • Exposure to mobile application testing/automation (Selenium, Appium, etc.)
  • Experience working with identity providers (i.e. Login with Amazon, Facebook Connect, OpenID, etc.) / OAuth
  • Experience with push notifications, APNS and GCM
  • Support / Troubleshooting experience
  • Excellent oral and written communication skills customers contact us via calls, chats, and email.
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