CLUB MONACO- Assistant, Content Release

Ralph Lauren – New York, NY

Company Description

Club Monaco is an international brand that designs and creates modern yet timeless clothing and accessories for women and men. Since its first store opened in Toronto in 1985, Club Monaco has been recognized by fashion influencers for its thoughtfully designed, purposeful collections featuring relevant, wearable pieces, fine fabrics and exceptional fits. In 1999, Club Monaco became a subsidiary of the Polo Ralph Lauren Corporation.

Essential Duties & Responsibilities

  • Build, test, maintain and troubleshoot all site content on desktop and mobile. Including, but not limited to the creation of homepage, landing pages, fly-outs and banners for site refreshes, site assets for promotions, & A/B tests.
  • Continuously QA all sites for content, products, categories, and navigation issues by partnering with the merchant, creative and development teams to ensure optimal customer experience.
  • Serve as point-person with technical teams to resolve day-to-day site issues and effectively communicating status and steps to resolve to senior management. Also, maintain close dialogue with customer service team to resolve customer-related issues on site.
  • Driving recommendations to improve site operations, including updating and establishing processes.
  • Driving recommendations for site navigation and site functionality based on understanding of product assortment and continuous review of competitive landscape.
  • Ensuring accurate and complete tracking of web data in Adobe Analytics (Omniture). Explaining how data is captured in Omniture and how it can be used in reports to understand site behaviors and documenting information.
  • Developing an in-depth understanding of Club Monacos systems, including understanding how these systems work (and work together) to populate the Club Monaco website.
  • Work as intermediary between the different teams on E-commerce including merchandising, creative, and marketing in order to make sure that the website is providing a cohesive and efficient user experience.
  • Provide effective communication at all levels by providing timely feedback and follow-up and managing others expectations appropriately.
  • Lead the development and organization of digital analytics reporting and dashboards, delivering KPIs to key stakeholders and leadership team.
  • Conduct ad hoc analysis for internal partners, including in-depth funnel and conversion analysis
  • Support the maintenance and development of Adobe Analytics (Omniture); including oversight of the Club Monaco replatforming analytics implementation & UAT.
  • Collaborate with internal and external partners to develop site performance measurement plans, define targets and deliverables, and communicate performance results.
  • Support additional areas of the ecommerce business (including, but not limited to, marketing and QA efforts).

  • Experience, Skills & Knowledge

  • Bachelors Degree required
  • 1+ years professional experience in Ecommerce technology ecosystem or web content management.
  • Experienced knowledge of standard web technologies including HTML, DHTML, XML, JSP, and Flash.
  • Strong interpersonal skills and the ability to work with multiple stakeholders, including third party vendors.
  • Excellent verbal and written communications skills are a must. Candidate must be able to communicate quickly and concisely.
  • Must be highly proficient in Microsoft Office (specifically Microsoft Excel).
  • Strong bias for action and ability to independently prioritize and execute projects.
  • Adapts easily to changing situations and demonstrates flexibility in juggling priorities.
  • Demonstrate ability to multi-task and prioritize large workload amounts in consolidated timeframes for weekly refreshers.
  • Willingness to learn about and participate in other areas of the ecommerce business.
  • Ability to take an undefined problem and take appropriate steps to reach a resolution in a timely manner.
  • Fast learning ability to understand content management tools (in-house and external) and feeds.
  • Ability to think creatively about processes and systems improvements.
  • Strong analytical abilities.
  • Understanding of business financials, ROI & profitability.
  • Knowledge of Monetate, Adobe Analytics (Omniture), and Salesforce Commerce Cloud strongly preferred.

  • **In August 2019, this role will be relocating with the Club Monaco Business to Nutley, NJ**

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