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Commercial Administrator

First Merchants Bank – Munster, IN

Position Goals:

Provide administrative support to assigned lending officer(s) through processing of loan files, and serve as primary contact for customers.

Direct Management Received:

Under the general direction of the Manager, Commercial Administration; Manager, Commercial Banking; Executive Administrative Assistant; or Commercial Administrative Manager and Business Analyst, depending on work location.

Direct Management Exercised:


Essential Duties and Responsibilities:

1. Serve as primary support to the Relationship Manager.

  • Coordinate all general customer service between the Relationship Manager and the customers.
  • Ensure all commercial credit applications/requests are supported with appropriate information and meet the standard requirements as defined in the banks policies/processes.
  • Ensure compliance with Regulations B.
  • Coordinate, monitor and support all upcoming maturities, delinquent accounts, portfolio exceptions and exception tracking.
  • Responsible for managing and uploading information onto a third party data site (if supporting loan syndications).
  • Serve as primary support to Credit Liaison/Loan Committee Secretary.

2. Start all Underwriting requests by submitting application to Credit.

  • Provide additional assistance and support on any requests made to complete underwriting/approve the request.
  • Assist Loan Committee Secretary with follow up on action items and/or decisions from Loan Committee.

Knowledge, Skills and Abilities:

In addition to the list below, it is understood that all positions with the company require individuals who possess a pleasant and friendly attitude, project sensitivity towards customers and fellow employees, and maintain a neat and clean professional appearance. Core competencies have been identified as relevant to every position within the company and include: Ethics and Integrity, Listening, Business Acumen, Customer Focus, Approachable and Savvy, Action Oriented, Managing Time & Priorities, Work/Life Balance, Composure & Patience, Drive for Results, Self Development & Knowledge, Dealing with Change, Decision Quality, and Informing.


Functional/Technical Skills

  • Understands processes and procedures necessary to successfully perform tasks
  • Possesses the technical and computer skills required in the position
  • Demonstrates the ability to learn rapidly and adapt quickly to new processes and technology

Managing Time & Priorities

  • Uses his/her time effectively and efficiently
  • Focuses efforts on important priorities
  • Accomplishes more tasks and assignments in less time
  • Can attend to several priorities at a time
  • Eliminates roadblocks and stays focused
  • Plans daily tasks so important work is accomplished
  • Uses workplace tools, technology or personal methods to keep track of priorities and assignments
  • Prioritizes and works on multiple tasks effectively while maintaining high quality work results

Working Relationships (Boss Relationships and Peer Relationships)

  • Works well in cooperation with others for the benefit of the company
  • Receives and carries out instruction in a positive manner
  • Responds well to constructive critique from manager and peers
  • Remains open to learning and coaching
  • Viewed as a team player by being cooperative and collaborative

Action Oriented

  • Performs work with energy and drive
  • Values planning
  • Will take quick decisive action when an opportunity presents itself

Versatile Learner

  • Welcomes learning opportunities and remains open to change
  • Displays an eagerness and capacity to learn when faced with new situations and problems
  • Learns quickly
  • Experiments and tries new solutions
  • Views new assignments as a learning experience and enjoys the challenge of unfamiliar tasks

Self Management

  • Seeks opportunities to learn from others
  • Identifies areas for personal career development and growth
  • Exhibits flexibility when working with others and adapts to changing situations
  • Reaches conclusive decisions after thoroughly researching alternatives and takes responsibility for decisions made
  • Independently prioritizes multiple tasks and manages time and work schedule to meet responsibilities

Process Execution

  • Good at figuring out the process to use to get things done
  • Knows how to separate and combine tasks into efficient workflow
  • Can follow the process through to results.

Position Requirements:

Education - High school diploma or equivalent (GED).

Experience - Over one (1) through three (3) years of banking, commercial, lending or related experience.

Other - None

Preferred Requirements:


Work Hours Mon-Fri, 8:45am - 5:00pm

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