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Computer Operator

AIC (part of ACS Group) – Dublin, OH



Information Technology



Salary : $50000 - $80000  / YEAR

Job Description

General Responsibilities: The responsibilities for this position revolve around supporting all systems managed by the Data Center.

Those responsibilities include:

Monitoring systems on various computer platforms including multiple client/server environments, IBMi (iSeries, AS400), Halcyon, UNIX/Linux, SAP, Scheduling Automic(UC4) and Robot (iSeries)

Functions include:

Responding to Service Now incidents/requests

Investigating jobs

Monitoring for abends, performing job restarts and other tasks as requested by support

Supporting and escalating to groups and/or vendors for alerts and major incident management SRTs (Service Response Team)

Facilitating SRT calls with support teams

Follow and enforcing defined security procedures.

Understanding of the batch job processing requirements and data flow

Maintains a variety of documentation: including operations procedures (SOP), run sheets, tape vaulting (Iron Mountain) and turnover

Open/Update/Assign/Resolve incidents in ServiceNow and monitor operations queue

Assist first level Windows and Unix/Linux server support teams (reboot servers, cable connection verification as requested)

Responsible for monitoring and reacting to facilities alarms for air conditioning, water alarm, fire alarm, and power protection systems (UPS) in the computer operations area

Monitor and perform iSeries BRMS backups

iSeries restores - files, application, and system recovery as requested

Monitors Data Center access login entries and allows access for approved personnel

Resolves user problems, from the helpdesk, phone calls and email/IM requests

Understanding of iSeries/AS400 IPL process and perform weekly IPLs.

Understand of the business and the impact of missed SLAs and how it impacts our customers

Perform functions of common EIT tasks and tools (Escalation, SRT, Maintenance, Change Control, Timekeeping (Service Now, Kronos))

Qualifications:

Computer Science degree preferred but not required

4+ years of experience providing computer operation support

Job Requirements General Responsibilities: The responsibilities for this position revolve around supporting all systems managed by the Data Center. Those responsibilities include: •Monitoring systems on various computer platforms including multiple client/server environments, IBMi (iSeries, AS400), Halcyon, UNIX/Linux, SAP, Scheduling Automic(UC4) and Robot (iSeries) Functions include: •Responding to Service Now incidents/requests •Investigating jobs •Monitoring for abends, performing job restarts and other tasks as requested by support •Supporting and escalating to groups and/or vendors for alerts and major incident management SRTs (Service Response Team) •Facilitating SRT calls with support teams •Follow and enforcing defined security procedures. •Understanding of the batch job processing requirements and data flow •Maintains a variety of documentation: including operations procedures (SOP), run sheets, tape vaulting (Iron Mountain) and turnover •Open/Update/Assign/Resolve incidents in ServiceNow and monitor operations queue •Assist first level Windows and Unix/Linux server support teams (reboot servers, cable connection verification as requested) •Responsible for monitoring and reacting to facilities alarms for air conditioning, water alarm, fire alarm, and power protection systems (UPS) in the computer operations area •Monitor and perform iSeries BRMS backups •iSeries restores - files, application, and system recovery as requested •Monitors Data Center access login entries and allows access for approved personnel •Resolves user problems, from the helpdesk, phone calls and email/IM requests •Understanding of iSeries/AS400 IPL process and perform weekly IPLs. •Understand of the business and the impact of missed SLAs and how it impacts our customers •Perform functions of common EIT tasks and tools (Escalation, SRT, Maintenance, Change Control, Timekeeping (Service Now, Kronos)) Qualifications: •Computer Science degree preferred but not required •4+ years of experience providing computer operation support

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