Job Id : 747
Jobtitle : Computer Support Specialist
Location : College Station, TX, US
Company Name : Extension Service College
Industry : Information Technology
Salary : $50,000 - $70,000 PER YEAR
Job type : Fulltime
Posted on: 2019-07-01
Required Skills : Engineering, Information Technology, Design
Benefits : No benefits are available
The Computer Support Specialist provides positive customer experiences and solutions while supporting the TEEX Information Technology (IT) HelpDesk operations. This position interacts with customers, enters information into helpdesk software, provides basic IT support, escalates more complex problems and questions to level 2 tech support, follows up with customers, and ensures all requests are handled to the customers' satisfaction. This position reports to the IT Assistant Director.
Two years’ experience in the operation of computer equipment and software
One year experience in customer service
High School Diploma or GED
Valid Driver’s License
Two years of experience in customer service.
Associate's Degree from an accredited college or university
Extensive use of telephone and computer/keyboarding, oral communication
Knowledge Skills And Abilities
Excellent telephone and customer service skills
Windows, MS Office and Outlook proficiency
Standard office equipment: computer, telephone, multifunctional printer
This position is security-sensitive.
This position may require up to 10% travel
Essential Duties, Tasks, And Percentages
NIS HelpDesk Administration - 50%:
Enter problems as tickets into helpdesk tracking system Triage urgency of customer requests and take appropriate action (phone, email, IM, etc). Route calls and problems to appropriate technician queue. Track ticket queues throughout the day, alert management to unusual situations. Conduct customer follow-up by phone or email to monitor and ensure high levels of customer satisfaction.
Sunpower Austin, TX
Job Description : Requirements: B.S. degree in Engineering, Computer ...
Access Staffing New York, New York
Job Description : The Network Engineer has accountability for researching, ...
CACI International Pensacola, FL
Job Description Responsibility : Design, evaluation, and architecture ...
PangeaTwo Birmingham, Alabama
Job Description : Duties Responsible for developing, enhancing, and maintaining both...
Daxko Birmingham, AL
Job Description : Responsibilities : Ownership of DBA tasks for our ...
We’re an equal opportunity provider.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
OPTnation.com is not a Consulting Company/Training Company/H1B Sponsor.