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Computer Support Specialist

Southern Management Corporation – Greenville, SC



Strong analytical and problem solving skills.



Salary : $50000 - $100000  / YEAR

Oversees the daily performance of Branch information systems as requested. Answers user inquiries regarding software or hardware operation to resolve problems. Assists Branches with operational processes such as, reverse payments, reverse loans, closeout issues (balancing, missing checks, cash deposits). Maintains records of daily data communication transactions, problems and remedial actions corresponding to the individual’s needs. Facilitates branches with daily balancing and closeout issues. Refers major hardware problems to the IT Technical Services Department for resolution. Provides input to other staff and management to help establish requirements for new systems or modifications. Prioritizes Branch and Corporate Office requests to provide service to emergent issues first. Direct issues to the appropriate Corporate Office departments for proper problem resolution. Prepares daily, weekly and monthly reports that provide essential information to the Branch offices that include return checks, refunds, account adjustments, settlements, contractual delinquency reports, and unearned reports. Escalate complex loan management systems issues to the Loan Management System Support team. Assists with establishing systems for new Branch office set-ups that can include Loan Master, and CBI.   Education & Experience Associate’s Degree in Business Administration, Computer Science or related field preferred. High School Diploma with minimum of 2 years consumer lending experience.   Knowledge & Skills Computer proficiency; specifically using Microsoft Office software and knowledgeable of hardware and other computer equipment installation Some financial/banking experience and knowledge of consumer loan principles Strong mathematical and computational skills. Strong analytical and problem solving skills. Strong interpersonal and communication skills both verbal and written. Ability to multitask, effectively manage time and meet daily, monthly and yearly deadlines. Ability to work effectively with Corporate Office employees and to work effectively remotely with all Branch personnel. Most possess a strong work ethic, be flexible and adaptable to work changes.

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