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Computer user support specialist

Collabera – Chicago, Illinois



Computer Hardware, Test Equipment, Management, Communication, Technical Support, Electronics, Help Desk, Technical Drawing, Electronic Circuits, Maintenance



Salary : $50000 - $52000  / HOUR

Monitors and implements the repair of communications voice, equipment, and software.  Performs routine preventative system maintenance tasks utilizing established procedures.  Makes decisions outside of established procedures affecting the system’s operation, if needed. Responds to customer questions and inquiries regarding features and functions of the communications system.  Diagnoses carrier related problems, reports status and repairs. Report issue, open tickets with carrier services. Follow up to completion.  Installs communications equipment to industry standards. Assist carriers on access to University&39;s equipment and closets. Work on special projects as needed.  Associates degree in electronics or related field or a graduate of a technical school.  A minimum of three years experience in a communications environment; Basic knowledge of digital and analog circuitry, , basic computer hardware, software and communications test equipment.  Proficiency with various hand tools.  Ability to analyze complex technical drawings.  Good verbal and written communication skills; ability to interact effectively with customers and associates.. Management, ITIL, Project Management, Networking,it support,support specialist,technical support,help desk technician,it technician     

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