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Computer/Network Support Specialist

American – Orange, Virginia



MIS to insure consistency in the development of programs written by the TSS II.



Salary : $50000 - $80000  / YEAR

DUTIES: * Performs duties as detailed in the TSSI job description. * Works with location PLT, managers and floor supervisors to determine appropriate system solutions to problems. * Generates Task Requests detailing system enhancements to improve location&39;s performance. * Works with corporate materials and MIS to determine the appropriate functional area to handle development on system enhancements.  * When it is determined that the Task Request can be handled at the location level, assigns the ticket to reflect this decision and works with corporate materials to log detailed information on the proposed solution for the enhancement. * This position will work with MIS to insure consistency in the development of programs written by the TSS II. * Implementation of enhancements to the system will be coordinated by this position. When locally developed this position will take the lead position in implementation, when developed at the corporate level this position will coordinate the implementation effort. * Act as liaison between the location and corporate MIS. * Create custom queries as required at location. * Participate in tactical planning to provide input as to appropriate system support and solutions to improve location&39;s performance.  

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