Concierge Referral Coordinator

AdvantageCare Physicians – Babylon, NY

AdvantageCare Physicians is the largest physician led outpatient medical office in the New York Metropolitan Area. With 36 medical offices in the Brooklyn, Long Island, Manhattan, Queens and Staten Island, we aspire to be the preferred care destination for our patients and the communities we serve. This vision is accomplished through focusing our care on the needs of our patients as we partner with them in the pursuit of better health. Each and every day, our actions should be guided by these principles as we interact with our patients, each other and our communities. The values that drive the AdvantageCare Physicians culture include a caring attitude, quality focus, collaboration, excellence and good citizenship. By integrating these behaviors into our day-to-day operations, we can deliver the highest quality healthcare while also creating positive patient experiences.
The Concierge Referral Coordinator is accountable for the effective management and coordination of patient referrals to specialists outside of ACPNY. In this role, the Concierge Referral Coordinator will provide best in class, patient centric support and assistance to patients requiring out of group specialty services. The Concierge Referral Coordinator will work under the direction of the Practice Administrator and collaboratively with the Nurse Manager to provide outreach to ACPNYs at-risk members to prevent un-necessary ED visits and/or hospital admissions.

  • Coordinates external referrals to specialists including but not limited to: Surgery (general, vascular, thoracic, breast and urologic), Nephrology, Neurology, including diagnostic testing such as EMG-NC studies and evoked potentials, Advanced diagnostic imaging (MRI, CT, PET), Orthopedics, Pulmonology, Otolaryngology/ENT, Physical medicine and rehabilitation/Physiatry, Pain management and Urology. Coordination includes the offer to research, coordinate and schedule all appointments, provide appointment date and time reminders, provide directions to the specialists office and copies of any pertinent medical records or tests needed for the specialty appointment. Coordinates additional tests as needed.
  • Works independently and in conjunction with physicians, administrative and clinical managers, and staff to ensure that all referrals are effectively authorized, coordinated and scheduled.
  • Utilizes the EPIC preferred provider list and/or external provider list for the coordination of referrals. When requested, provide patients with a list of three external specialists to satisfy their request to research and select their own specialty provider. Discusses qualifications of specialists.
  • Reviews the EPIC referral WQ daily to address any referrals which may have been ordered in a non-face to face encounter, such as an in-basket message and proceeds to arrange these referrals.
  • Acts as a liaison between ACPNY and external specialists for outpatient procedures performed at other facilities, i.e. interventional, surgical or other. Provides data as necessary and conducts all necessary follow up.
  • Acts as the key point of reference to communicate with patients on pre-and post-referral appointment matters.
  • Assists care teams with campaigns/initiatives such as the Influenza program and the Health outcome survey and closing gaps in care. Provides information to patients and assists them in getting the care they need.
  • Under the direction of the Practice Administrator, conducts regular outreach to identified at- risk patients to reduce un-necessary ED visits and admissions. (Per Karens request, please clarify particular activities that will be engaged in as part of outreach.)
  • Qualifications:
  • Associates Degree with greater than 5 years experience in an ambulatory care setting
  • Bachelors Degree in Health Care or Business Administration and greater than 2 years experience in an ambulatory care setting preferred
  • One+ years experience with care coordination and/or case management required
  • Two or more years experience in a multi-physician group practice preferred
  • Knowledge of clinical office procedures, medical practices and terminology required
  • Excellent verbal and written communication skills required
  • Knowledge of Press Ganey surveys and strategies to impact the patient experience preferred
  • Demonstrated patient engagement/service skills required
  • Demonstrated abilities in: Patient Engagement, Care coordination, patient outreach and provider relationships required
  • Experience with an EHR system (EPIC preferred) preferred
  • Additional Information

  • Requisition ID: 1906W
  • This job posting is no longer available on OPTnation.
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