Concierge/Special Events Representative

The Ginger Companies – Washington, DC



Reports to
Special Events Director

Updated 2/15/19



The Special Events Department at Escape Room Live is looking for an energetic, enthusiastic, self-starter to join our Special Events team. You will be representing our brand to guests who reach out via phone, email, and in person. The Special Events department is responsible for facilitating communication between our guests and the operations team to ensure that all bookings run smoothly. The Special Events Representative will also be responsible for coordinating special events from corporate team building activities to birthday party packages. This position requires someone who is high-energy, detail-oriented, and enjoys working with people.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Monitor and respond to incoming correspondences and phone calls
  • Provide guest with information regarding frequently asked questions, venue details, and special events bookings.
  • Interact with guests in a sincere, friendly, and helpful demeanor.
  • Responsible for handling confidential information and processing payments.
  • Gather information necessary for special events to be run smoothly.
  • Greeting guests upon arrival, checking them in, and preparing them for their experience.
  • Assisting the GM in tasks relating to scheduling and marketing.
  • We are looking to fill this position immediately!


  • Guest Service
  • Problem Solving
  • Communication (both orally and in writing)
  • Organization
  • Professionalism

  • Work Environment

    This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

    This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

    Position Type/Expected Hours of Work

    This is a full-time position. Standard days and hours of work are reflective of the hours of operation.

    Required Education and Experience

  • High School Diploma or equivalent.
  • 3 or more years in customer service.
  • Additional Eligibility Qualifications

    None required for this position.

    AAP/EEO Statement

    Escape Room Live, LLC is an Equal Opportunity Employer. Employment opportunities at Escape Room Live, LLC are based upon one s qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex, pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.

    This Equal Employment Opportunity policy governs all aspects of employment, including, but not limited to, recruitment, hiring, selection, job assignment, promotions, transfers, compensation, discipline, termination, layoff, access to benefits and training, and all other conditions and privileges of employment.

    The Company will provide reasonable accommodations as necessary and where required by law so long as the accommodation does not pose an undue hardship on the business. This policy is not intended to afford employees with any greater protections than those which exist under federal, state or local law.

    Escape Room Live, LLC strongly urges the reporting of all instances of discrimination and harassment, and prohibits retaliation against any individual who reports discrimination, harassment, or participates in an investigation of such report. Kick Axe Throwing, LLC will take appropriate disciplinary action, up to and including immediate termination, against any employee who violates this policy.

    Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts managements rights to assign or reassign duties and responsibilities to this job at any time.

    This job posting is no longer available on OPTnation.
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