Technical (and other!) Copywriter

Hearsay Social – Salt Lake City, UT

What are you looking for in your next company? An open, friendly culture? Smart application of an excellent tech stack? Real diversity? Rock-solid products? If these matter to you, we have some great things to talk about.Hearsay Systems is looking for talented Copywriter to join our growing Salt Lake city customer success team.This is a critical role that allows you to stretch your writing wings across thought leadership, technical documentation, customer presentations, marketing copy, blog posts, white papers, webinars, release notes, and all of the strategy and process-streamlining that will make your work efficient, repeatable, and enjoyable. We d love to see your work as part of your application, if you have it! There s a lot more than technical writing for this role (yay!), but it s a critical part.Who is Hearsay?Hearsay Systems leads the field in offering sophisticated client engagement products to companies within the financial services vertical. Founded in 2009 and helmed by Clara Shih, we are a tightly knit and dedicated group that passionately believes in our products, our people, and our culture. Our products engage customers across Facebook, LinkedIn, Twitter, and Instagram, email, text, and voice. And every product syncs beautifully to Salesforce, Microsoft Dynamics, and other CRM systems. Hearsay is used by more than 150,000 financial advisors and insurance agents. Our clients include Morgan Stanley, Goldman Sachs, Wells Fargo, JP Morgan Chase, Prudential, New York Life and Allstate. We enable them to get a real-time pulse of field conversations and to trigger more effective targeted advisor-client outreach with AI-optimized calls, text messages, email follow-ups, and social media interactions. We love working here, and we hope you will too!About the job:

  • Write everything!
  • Edit everything!
  • We kind of want to stop here, but we ll get more detailed
  • Create product documentation and enablement resources to support new product features (admin guides, user manuals, training materials)
  • Produce marketing and information materials (webinars, blog posts, white papers, bylines)
  • Devise and improve writing processes that allow you to get the information you need quickly and accurately
  • Expand our video and audio training resources as we rollout new product and features
  • Work super-closely with various teams to make sure that you have the clarity needed to support them
  • About you:
  • People love working with you!
  • 3 years plus of professional writing experience
  • You re the type of writer that can translate technical documentation into marketing materials
  • You can tune your tone and tenor to the Hearsay style guide, while also working with your team to improve it
  • You are process driven, and are comfortable suggesting ways to improve workflow
  • You can build presentations in Powerpoint
  • You ve done this for a while, and have a copywriting portfolio that shows both breadth of materials and depth of knowledge
  • You ve become the subject matter expert on the topics about which you write, through excellent research and querying internal resources
  • You value diversity, and love working with people of various approaches and opinions
  • We look forward to hearing from you!OUR COMMITMENT TO DIVERSITY AND INCLUSION: At Hearsay we believe that diverse teams are the best teams. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

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