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CRM Business Analyst


Job Id : 4760

Jobtitle : CRM Business Analyst

Location : Detroit, MI

Company Name : AVANADE

Industry : Information Technology

Salary : $22,000 - $84,000  PER YEAR

Job type : Fulltime

Posted on: 2019-09-25


Required Skills : Microsoft SQL, HTML, Microsoft ASP, Microsoft .Net, SaaS

Benefits : No benefits are available


Key Role Responsibilities: Day-to-day you will:

  • Oversee your team(s') work across all phases of Avanade projects (e.g. Plan, Analyze, Design, Build and Test)
  • Direct efforts to defining technical, operational, and user requirements
  • Review and improve conceptual architecture and technical solutions designs
  • Oversee partnership and coordination between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues
  • Hold your team(s) accountable to project quality standards through KPI identification and testing plan
  • Own partnership with cross-functional technology and design teams to ensure consistent, beneficial client interaction and solution delivery
  • Ensure off-shore resources are utilized and leveraged appropriately
  • Participate in sales activities as required (30%)
  • Help determine and translate customer needs into an Avanade solution and approach
  • Contribute to proposal development
  • Contribute to scope, approach, and estimating input to the proposal team
  • Deliver content effectively to customer stakeholders at senior levels
  • Lead continuous improvement efforts to proactively identify potential challenges to customer success and business productivity

 

Key Role Skill & Capability Requirements:

  • To succeed in this role, you are likely a seasoned CRM management professional with a great track record.
  • You are able to understand large, complex CRM solutions and the business benefits they deliver.
  • You are likely a great manager with vast CRM experience.
  • You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients and lead a team to reach its goals.
  • You are organized, energetic, and as comfortable in front of a board room as in front of a white board with your development team.

 

Technical Requirements

  • Understanding of common industry standard business practices supported by CRM
  • Extensive Development experience with Dynamics CRM
  • Experience working in a Software as a Service (SaaS) environment, Microsoft SQL, HTML, Microsoft ASP, Microsoft .Net, and etc.
  • Basic understanding of relational database concepts desired

 

Non-Technical Requirements

  • Excellent client management skills and the ability to work with customers to develop and manage an action plan
  • Experience consulting with external clients on complex projects, including in leadership roles
  • Experience working with global teams on CRM technology implementation and maintenance projects
  • Extensive experience in a management or leadership role.
  • Experience working with offshore teams to facilitate project work
  • Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
  • Self-starter and able to work independently with minimal supervision

 

Your business skillset likely includes:

  • Excellent client management skills
  • Experience leading large complex technology projects
  • Experience managing global CRM teams and working with offshore teams
  • Excellence in communicating and presenting complex information to technical and nontechnical stakeholders
  • Self-starter and able to work independently with minimal supervision.

 

Preferred Education Background:

You are also likely to have a Bachelor's degree in a relevant field, such as Information Technology, Business Technology, or Engineering (Masters degree preferred).

 

Preferred Years of Work Experience:

You are likely to have 10 years of relevant experience, including CRM.

 

Scope of Work:

  • Nature of Work: Creates and implements work plans for assigned projects, programs, and/or clients against established operational objectives; supports translation of group strategy into objectives and work plans.
  • Scope of Work: Provides operational leadership for large-scale, strategically critical work efforts requiring significant coordination.
  • Complexity: Complex problems that span work domains and require continual alignment to internal and external business issues to deliver expected results across groups.
  • Discretion: Wide latitude in approach to work, including ability to reshape work plans, guided by professional best practices and domain expertise.
  • Organizational Impact: Work efforts have significant impact on near- and medium-term Avanade and/or client operations. If client-facing, should contribute to client-relationship and sales outcomes.
  • Supervision Received: Works independently, with occasional validation of work efforts against strategic and operational objectives. Significant latitude in judgment & approach.
  • Supervision Provided: Mentors and manages work efforts of more junior colleagues and team members as required by various workstreams; may formally supervise work of project teams. If managing team(s) of more junior employees full-time, then refer to the People & Business Leadership leveling criteria. Often serves as Career Advisor.
  • Accountabilities & Metrics: - Chargeability target

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