CURRICULUM DEVELOPER AND TRAINING SPECIALIST - LIMITED DURATION

University of Washington – Seattle, WA

Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.
UW Medicine provides outstanding care to patients from around the globe, educates the next generation of physicians and scientists, and supports one of the worlds largest and most comprehensive medical research programs. UW Medicines four hospitals Harborview Medical Center, Northwest Hospital & Medical Center, University of Washington Medical Center and Valley Medical Center admit more than 63,000 patients each year. UW Medicine provides outpatient care for more than 1.3 million patients each year at its 12 UW Neighborhood Clinics and its many other primary and specialty care clinics.
The Human Resources department s mission is to support UW faculty and staff in successfully meeting the goals of the University by providing high quality and responsive human resources support to foster an exceptional work environment that encourages, nurtures and recognizes the professional development of University employees. The department s vision is to create a premier HR organization whose staff members are dedicated to the goal of working together to provide the highest possible quality of services in carrying out its mission.
UW Medicine Human Resources has an outstanding full time, temporary, opportunity for a Curriculum Developer / Training Specialist. The duration of this position will be from June 2019 through January 2020.
UW Medicine is currently in the process of integrating two major entities into University of Washington employment: (1) Northwest Hospital (NWH) will become a second campus of the University of Washington Medical Center (UWMC) and (2) UW Physicians (UWP) staff will become part of the UW School of Medicine.
The Curriculum Developer / Training Specialist will be responsible for coordinating and executing the creation of training materials. This includes creating new materials as well as updating existing materials, some of which must be coordinated with material owners The focus of these materials will be in the Human Resources arena such as with our HR/Payroll system, Workday, as well as with our in-house applicant tracking system. Materials will be used to support the NWH/UWP Integration project. This individual will also work with the Training Lead and Training Coordinator to assist with the planning and execution of training activities (training delivery) for the HR workstream and all NWH/UWP staff who need training, as it relates to HR functions. The Curriculum Developer / Training Specialist is a shared resource and will receive general direction from Director of Workforce Management Systems and Director of Recruiting.
Delivery platforms will include instructor-led classroom and electronic training materials for a diverse, multidisciplinary audience of professional, clinical, and support staff. The Curriculum Developer will use a standardized curriculum design methodology and will apply adult learning principles to produce sound instructional programs and materials.
The Curriculum Developer / Training Specialist must work closely with multiple groups, including, but not limited to: Employee Relations, Employment Team (Recruiting), Workforce Management Systems, and other HR staff at UW Medicine, NWH and UWP. This role works with all levels of operations and project teams to identify training needs and to develop learning solutions to meet those needs.
The Curriculum Developer / Training Specialist will utilize continuous quality improvement principles to evaluate and revise existing training programs and materials.
This position will support curriculum design and training delivery tasks for the following audiences:
The HR & Labor Team (e.g. Recruiters, Employee Relations) This is a small audience (20-30 people) who will need specific training on HR systems and procedures. The Curriculum Developer will work in partnership with the Change Management Team and Functional Leads to participate in a gap analysis of training materials, identify needs for training logistics, and execute the development of training materials. Materials will be reviewed and approved by the requisite functional owner.
All NWH and UWP staff needing training on HR & Labor systems, processes and policies (e.g. workforce management and timekeeping systems) - This is a much broader audience (~2800 staff and managers). The Curriculum Developer / Training Specialist will work in partnership with the Change Management Team and Functional Leads to conduct a training needs assessment by role, and develop training documents as an input for Functional Leads and trainers to augment and deliver training content.
The Curriculum Developer / Training Specialist has a working understanding of healthcare and HR terminology and workflow processes, in order to develop appropriate training courses and materials.
The Curriculum Developer / Training Specialist may lead new application and/or enhancement educational development in coordination with the PMO and Functional Leads.
The Curriculum Developer / Training Specialist must have the ability to manage multiple priorities in a fast-paced environment.
The Curriculum Developer / Training Specialist must work with staff throughout UW Medicine, NWH, and UWP. This person will have contact with all levels of management on an occasional basis, as related to specific projects. This Curriculum Developer / Training Specialist will have contact with medical center business owners, resource managers, as well as managers, staff, and vendor staff.
The Curriculum Developer / Training Specialist will work as an integral part of the HR & Labor staff and will interact with stakeholder groups across UW, NWH and UWP. The position will report directly to Director of Recruitment and Director of Workforce Management Systems, and will play a key role in designing the training content to help NWH, UWP and UW staff prepare for changes associated with integration.
RESPONSIBILITIES:
EDUCATIONAL NEEDS ANALYSIS
Specific duties and deliverables include, but are not limited to:
  • Support and collaborate with Change Management, Functional Leads and SMEs responsible for creation and delivery of training materials to ensure instructional design is effective and meeting training needs.
  • Participate in reviews of the current and future state workflows to identify gaps in existing curricula; develop additional content to close gaps.
  • Gather and catalog existing training materials.
  • Gather and document requirements for computer-based training courses housed in the UW Medicine LMS to support curriculum design plans.
  • Apply continuous improvement principles to address issues or concerns reported via feedback on the curricula.
    CURRICULUM DESIGN & DEVELOPMENT
    Specific duties include, but are not limited to:
  • Design, develop, implement and evaluate integration-focused learning objectives, course outlines, assessments, storyboards, instructor manuals, and participant materials. As needed, with input from the functional owners and SMEs, will include drafting operational process documentation, and maintaining the same.
  • In partnership with the Training Lead and functional owners, determine appropriate platform for training delivery, based on the audience and clinical needs, and the appropriate sequence of learning content.
  • Deconstruct defined workflows into specific tasks and steps and incorporate into clear, concise training materials, job aids and other documentation for use during clinical information systems training, implementations and new functionality releases.
  • Develop interactive, blended learning solutions to support the most effective and appropriate use of revenue cycle applications.
  • Maintain consistency and alignment of curriculum.
  • Apply principles of adult learning theory, group dynamics, group facilitation, needs analysis, program design and evaluation, and change management into day-to-day practice and program offerings.
  • Coordinate Functional Leads and SMEs to review curriculum and training materials.
    TRAINING DELIVERY & EVALUATION
    Specific duties and deliverables include, but are not limited to:
  • Deliver user training - this may include instructor-led training and one-on-one instruction for current UW Medicine staff who may assist with training delivery needs.
  • Conduct curriculum audits to monitor and document enterprise compliance with delivery of standardized curriculum.
    MAINTAIN TRAINING DOMAIN
    Specific duties include, but are not limited to:
  • Collaborate with a variety of stakeholders to gather and document requirements for training materials to support the curriculum design and delivery plans.
  • Collaborate with technical teams and site-based educators to ensure the system functionality in the training domains support the curriculum design and delivery plans.
    TRAINING CURRICULUM PROJECT MANAGEMENT
    Specific duties and deliverables include, but are not limited to:
  • Participate in development of training project plans with HR & Labor staff at NWH, UWP, and UW Medicine.
  • Track tasks, milestones and deliverables and communicate project status, issues, and risks to supervisors and stakeholders.
    REQUIREMENTS:
  • Bachelors degree in a related field.
  • 1-3 years of experience designing and developing curricula and training materials in a complex environment.
  • 1-3 years of experience designing and developing curricula using standardized curriculum design methodology.
  • 1-3 years of experience in delivering training.
  • 1-3 years of experience in operational process design.
  • Experience writing, proofing and editing courseware content for grammar, accuracy and clarity.
  • Demonstrated track record of excellent interpersonal skills and a strong customer service orientation.
  • Fast-paced, self-motivated working style and multi-tasking ability.
  • Proficient in MS Outlook, Word, Excel, Visio and PowerPoint.
    Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
    DESIRED:
  • Experience using learning management systems, Applicant-Tracking Systems (ATS) and Workday HR/Payroll system.
  • 1-3 years of experience working with a standard framework for project delivery.
  • Recent experience designing and developing information systems & operations training to employees in an evolving organization.
  • Familiar with project planning and control techniques, such as work breakdown structures, critical path analysis, resource analysis and conflict resolution.
  • Familiar with project risk management.
  • Knowledge of continuous process/quality improvement processes and their application in creation of education programs that are evidence-based, data driven and outcomes oriented.
    :
    The duration of this position is estimated until approximately January 31, 2020.
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