We re looking for an experienced individual to join our Customer Support Team. In this role you will be responsible for interacting with our customers via phone, email, live chat and on social pages to provide and process information in response to inquiries, concerns and requests about our products. You will also be accountable for delivering outstanding customer service in a timely and efficient manner and with a demonstrated commitment to overall customer satisfaction.
Primary Duties and Responsibilities
Skills, Knowledge & Abilities
Education and/or Experience
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus in order to read.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, typically an open office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this position description changes the at-will employment relationship existing between the Company and its employees. Distribution of this item outside of the Company without an authorized release is a violation of Company policy.
About Hay House
Hay House is one of the fastest-growing mind-body-spirit and transformational enterprises in the world, selling our products and services in more than 35 countries. Our company currently publishes approximately 300 books and 350 audio programs by more than 130 authors, and employs a full-time staff of 100-plus. Hay House is a medium-sized media company bringing in big-name authors and teachers such as Louise Hay | Wayne Dyer | Doreen Virtue | Gabrielle Bernstein | Iyanla Vanzant | Jerry & Esther Hicks | Kris Carr | Jorge Cruise | Marianne Williamson | Caroline Myss | Nick Ortner | Cheryl Richardson | Christiane Northrup and many more who are attracted to our innovative approach to engaging with readers and students in the 21st century.
Hay House has offices in Carlsbad, CA, Austin, TX and New York, NY with international divisions in Australia, the United Kingdom, and India.
Job Type: Full-time
Salary: $16.00 to $18.00 /hour
Communication method(s) used:
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