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Customer Demand Analyst - Data Analytics

Cyient – Fort Worth, TX

CYIENT IS HIRING!

Cyient is an acknowledged leader in engineering design services, design-led manufacturing, networks and operations, data transformation, and analytics. We collaborate with our clients to help them achieve more and together shape a better future. We call it Designing Tomorrow Together. Our industry focus includes aerospace, defense, rail transportation, off-highway & industrial, power generation, mining, oil & gas, communications, utilities, geospatial, semiconductor and medical technology. We align closely with the business needs, goals, culture, and core values of our clients. This reflects in the deep, long-standing relationships we have developed and sustained with some of the leading names in these industries. We employ over 17,000 people across 38 locations in North America, Europe, and the Asia-Pacific region. Our stock is publicly traded, and we have a sound track record of growth and profitability. We are committed to developing a sustainable society and actively promote education and inclusive growth initiatives in communities around us.

Cyient is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard age, race, color, creed, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, marital or civil union status, disability, national origin, citizenship status, ancestry, veteran status, or any other classification protected by Federal, state or local law.

It is Cyients policy to comply with all relevant federal, state and local laws with respect to equal employment opportunity for employees and applicants in all aspects of employment, including the terms or conditions of employment, recruitment, hiring practices, benefits, discipline and termination.

Customer Demand Analyst / Data Analytics Fort Worth, TX (11519)

Responsibilities

  • Provide support to internal and external customers in answering technical questions and requests by phone call, mail or Salesforce cases
  • Handle all administrative functions of customers accounts and subscriptions (account and subscription creation/update, order processing) relating to customers repair orders.
  • Evaluate customer requests and validate eligibility for products or services by requesting and reviewing customer provided identification documentation.
  • Determine customer needs and provide appropriate solutions.
  • Co-ordinate all customers enquiries and provide timely responses.
  • Provide information to customers for requests relating to understanding and interpreting technical publications.
  • Provide information to customers for requests relating website/portal access, library provisioning and general website/portal knowledge. Includes account or website/portal troubleshooting.
  • Manage customers expectation and satisfaction.
  • Perform back up to other Aerospace Logistics Engineers with in tech pubs department.
  • Other duties may be assigned to meet business needs.

Requirements

  • Five years experience with aircraft maintenance and technical publications and customer service
  • Must be able to multi-task and work in multiple software applications concurrently to resolve customer requests.
  • Proficient in data analysis.
  • General understanding of aircraft/helicopter ownership and operator documents
  • General understanding of Regulatory agencies and requirements (FAR, FAA, EASA, CAAC, etc.)
  • Exceptional verbal and written communication skills
  • Exhibit a high level of confidentiality with work.
  • Possess strong problem solving skills
  • Proficient in Microsoft Windows/Microsoft Office (Word & Excel)
  • Salesforce experience is desirable.
  • SAP/CRM experience is desirable.
  • BS preferred
  • 5+ years related experience, Aerospace / Preferably in Aftermarket (Customer support Service)
  • US Citizen required

Cyient Inc. is an equal opportunity employer. If you are a team leader, self- motivated and willing to be a part of a global company apply now. Please visit www.Cyient.comto learn more about our company.

Job Type: Full-time

Experience:

  • aircraft maintenance or technical publications: 5 years (Required)

Education:

  • Bachelor s (Preferred)

Location:

  • Fort Worth, TX (Required)

Language:

  • United States English (Required)

Work authorization:

  • United States (Required)

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