Customer For Life Incentives Administrator

Zodiac Pool Systems LLC – Carlsbad, CA

We are seeking a Customer For Life Incentives Administrator to join our team at our Regional Headquarters in Carlsbad, CA. If you are an excellent communicator, take initiate, have great attention to detail and enjoy providing top tier customer service, we want to talk to you!
Zodiac Pool Systems is looking for someone to join our team as Customer for Life Incentives Administrator. This position is a key member of our incentives team, supporting our outside sales team, working side by side with distributors and dealers, inputting and analyzing data, purchase orders, incentive points, etc., and help organize and complete all reservations for incentive members attending the annual Club P trip! You may get lucky and be asked to attend the trip!
Zodiac, a leading global manufacturer of pool and spa products, strives to create the perfect pool experience to increase comfort, enjoyment and peace of mind. We design and develop some of the world s most innovative solutions for technologically-advanced, energy-efficient and clean swimming pools and spas. Through our best-in-class products, Zodiac is the provider of choice for millions of people worldwide and is an industry leader in pool automation and web-enabling pool products.
Our focus on team development creates an environment of honesty and trust, leading to a shared passion for results. Our company culture is unlike any other innovative, energetic and ambitious. In addition, internal growth is quite common at Zodiac. We take a great amount of pride in developing our employees and preparing them for the exciting career that lies ahead. We dont want this to be just another job were in it for the long run.
This individual is responsible for administering the Zodiac Premium (ZP ) incentive program, to include assisting outside sales staff with promoting and selling the ZP/Club P trip,conducting outbound calls to gain interest and booking customers for the annual Club P trip. Answer incoming phone calls from customers and sales staff in regards to account balances, analyzing sales data received from distributors and verifying customer accounts are accruing points accurately and in a timely fashion. Manage ZP Website and ZP Inbox. Additionally, you will:

  • Answer phone inquiries; provide program information, order status, and shipment tracking
  • Provide regional support for ZP customers, and Zodiac sales team, including points research and entry or redemption.
  • Utilize Excel to review, modify, and prepare dealer purchase data submitted by our ZP customers or distributors
  • Format all incoming dealer purchase records and incentives points from distributors in Excel and load them into Oracle
  • Review and adjust dealer data errors from the PIP Corrections forms to ensure customers receive the appropriate points
  • Administer annual Club P trip, including trip reservations and bookings, in-house trip lists, hotel room listings, attendee calls, trip payment/collection, and trip mailings
  • Travel to annual Club P Trip and offer on-site assistance to customers during the trip
  • Identify possible new ZP customers from Leads Table. Sign-up new ZP customers to use the Zodiac Premium website, to include issuing logins and passwords
  • Provide backup phone support to Customer Support Representatives
  • Accepts and performs other work assignments as assigned

  • Must have 2+ years of customer service experience
  • Ability to type 50 WPM
  • Excellent communication skills (written and verbal)
  • Must have a keen attention to detail.
  • Capable of multitasking
  • Experience with Microsoft applications, including Outlook, Word and Excel.
  • Knowledge of Oracle and/or other ERP systems a plus
  • Hospitality or Travel Industry experience a plus

    High School Diploma or equivalent experience
    An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes:
    Alternate work week schedule (EVERY OTHER FRIDAY OFF!) Full range of health benefits including medical, dental & vision, short & long-term disability 401(K) matching (100% of first 3% contributed, 50% of the next 2%) Health and wellness programs / gym reimbursement Educational assistance up to $7,000 per year On-site self-service caf / free gourmet coffee stations Company sponsored FUN events! Generous product discounts
    In the pursuit of product excellence, Zodiac takes its corporate values to heart. We implement these guiding principles in everything we do: passion for results, honesty & trust, user-driven & customer focused, team work, lean thinking, innovate & pursue excellence.
    For a deeper dive in to our corporate culture, click here.
    Zodiac is headquartered in Carlsbad, CA, which is also home to its largest manufacturing plant and distribution facility. The businesss other facilities are in Salt Lake City, UT (Cover-Pools), Rancho Santa Margarita, CA (Grand Effects), Orlando, FL and Ontario, Canada.

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