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Customer Relations Associate III - Consignment/Customer Master Management

Valeant – St. Louis, MO

Overview This position is responsible for the administration and management of field inventory of company products, including customer interface and consignment transactions and records. Responsibilities
  • Will be assigned and will own a region of the country, with responsibility for:
    • Months on Hand (MOH) management of product
    • Support Field Inventory Audits
    • Inventory management (Transfers and Cycle Counts)
    • Follow up letters to customers
    • Maintenance of all associated reports and records
    • Data review and analysis as assigned for the customers and sales representatives in assigned region
  • Manage contact information for customers with outstanding unbilled implants to secure purchase
  • Collaborate and help organize the efforts of Sales personnel to obtain purchase order numbers for unbilled lenses.
  • Set-up and make changes to accounts in customer master including: working with Customer Service, Sales force and Credit
  • Complete month-end cycle counts and maintain records per schedule
  • Assist Sales force, Customer Service and the regional team with inquiries and analysis related to product consignment as necessary.
  • Support all business aspects in accordance with GAAP, ISO, SOX and FDA standards and requirements
  • Troubleshoot to identify continuous improvement and process
  • Other duties as assigned.

Education: High School diploma required - AA/Bachelors degree preferred or college courses in accounting

Skills / Qualifications / Training:

  • Strong orientation for detail and ability to build strong customer
  • Demonstrate excellent organizational skills along with the ability to handle multiple
  • Proficient in Microsoft suite, including Word, Excel, Outlook and Access.
  • Exceptional Communication skills (written and verbal) and strong analytical skills
  • Minimum 3 years Customer Service or Credit and Collections experience
  • Proven experience with researching and resolving customer
  • Experience working with data within database environments (Microsoft Access preferred).
  • Process improvement experience preferred.
  • Experience working in a regulated industry such as medical device or healthcare strongly preferred.
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