Customer Relationship Specialist

Maesa – New York, NY

Founded in 1997, Maesa provides innovative, high quality exclusive beauty products, driving value and differentiation for retailers and brand owners. Maesa operates three categories of business exclusive brands for mass and drug retailers, private label for specialty retailers and outsourcing for beauty brands. Maesa partners with over 80 global customers such as Elizabeth Arden, Parlux, Ralph Lauren, Sally Beauty, Target, Banana Republic, Ulta, Walmart, H&M, and Zara. Launching over 3,000 proprietary products a year, Maesa delivers proprietary design, product development, speed-to-market, cost savings, and resource efficiencies. Headquarted in New York and Paris, with additional offices in Los Angeles, Vienna, Dubai, Hong Kong, and Dongguan, Maesa employs over 300 team members worldwide with over 130 employees in the US.

Maesa is currently seeking a Customer Relationship Specialist to join our team. This person will be responsible for providing best in class email, phone, and social media correspondence to our valued customers for two of the fastest growing brands in beauty FLOWER Beauty, and Kristin Ess Hair. You will be committed to providing the highest level of service across platforms.

This role reports to the eCommerce Manager.

Roles and responsibilities will expand to other areas based on candidate s skill-level and performance.

Core Responsibilities

  • Provide timely follow-up and resolutions to customer service inquiries.
  • Answer emails, phone calls, and social media inquiries professionally & confidently.
  • Enter orders promptly and accurately via phone, email & the website.
  • The right candidate will be able to assist with adding and maintaining products on the website.
  • Trouble shoot account and consumer problems as well as UPS tracing/follow up as necessary
  • Ad hoc tasks and projects related to ecommerce and the digital space.
  • Work closely with the brand marketing teams to stay informed on product launches and brand updates/news.
  • Make decisions regarding warranty and non-warranty issues and process return authorizations.
  • Qualifications and Requirements
  • Bachelor s Degree in Communication, Media, or equivalent.
  • 0-2 years of relevant experience or strong intern experience.
  • Advanced knowledge of Microsoft Excel required.
  • Strong communication skills and attention to details.
  • Strong problem solving & critical thinking skills. This individual should be able to understand the customers concerns and come up with a solution to
  • benefit both parties.
  • The right candidate will be able to assist with adding new product listings to our website
  • Ability to prioritize, multi-task and handle multiple responsibilities in a fast-paced environment.
  • Ability to work independently and with a team.
  • Flexibility and willingness to take on additional responsibilities when needed.
  • Interest in the beauty industry
  • Good to have: Shopify Plus experience.
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