Customer Service Associate

Freedom Solutions – Austin, TX

We are looking for a friendly and hard-working customer service associate to join our growing team. The individual in this role will be responsible for answering all customer questions and complaints, and transferring potential leads to our sales team. Candidates should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment.

  • Provide excellent customer service to improve business performance.
  • Greet, address and thank customers in friendly and professional manner.
  • Understand customer requirements so as to provide appropriate clarifications and solutions.
  • Route and direct customer requests to appropriate personnel.
  • Contribute ideas to resolve customer problems to improve productivity.
  • Work within various teams to ensure outstanding customer service.
  • Schedule both local and long distance customer deliveries.
  • Maintain broad knowledge of customer products and services.
  • Participate in meetings and activities held to improve customer satisfaction and business performance.
  • Deliver prompt and professional solutions for customer inquires via direct contact, phone, email, online chat etc.
  • Maintain and update customer documentation as needed.
  • Process and track customer claims to ensure claims are resolved timely.
  • Requirements
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree
  • This job posting is no longer available on OPTnation.
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