Customer Service Representative

AeroCare Holdings, Inc – Bentonville, AR

Customer Service Representative

AeroCare Holdings, Inc. is a respiratory medical equipment company seeking an energetic, hard-working, organized individual for a full time Customer Service Representative position. Candidates that strive for excellence and care in dealing with patients and referral sources will excel as a member of our team!

Customer Service Representative Responsibilities

  • Obtains verbal/written authorization for medical treatment from appropriate sources
  • Obtains clinical information needed for order processing or reimbursement and assures patient qualifies under Insurance guidelines
  • Contacts patient to advise them of the order placed on their behalf and to confirm all patient demographic information.
  • Communicates any financial responsibilities and/or additional information necessary to process the order received
  • Provides information on equipment, supplies and services as needed
  • Answers phones and may assist walk-in patients with the selection of equipment, supplies and services
  • Assesses patient needs and promotes company products and services
  • Verify insurance eligibility and benefits for patients
  • Customer Service Representative Requirements

  • The ideal candidate for this multi-tasking position shall demonstrate strong communication skills, professionalism, and computer proficiency
  • DME & Respiratory Equipment knowledge preferred
  • Medical office experience preferred
  • Spanish speaking is a plus
  • Brightree experience a plus
  • Excel in a fast- paced atmosphere
  • Customer Service Representative Benefits

  • No two days will be the same
  • We offer a competitive compensation and benefits package including shared health costs and 401K
  • We believe in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes

    Job Type: Full-time

    Experience:

  • call center: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)
  • Work environment:

  • Store
  • Communication method(s) used:

  • Email
  • Phone
  • In person
  • Benefits offered:

  • Paid time off
  • Parental leave
  • Health insurance
  • Dental insurance
  • Healthcare spending or reimbursement accounts such as HSAs or FSAs
  • Other types of insurance
  • Retirement benefits or accounts
  • This job posting is no longer available on OPTnation.
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