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Customer Service Representative

Prevost/Volvo Bus – Chicago, IL

Customer Service Representative

Job Summary

Customer Service Representative Core Responsibilities

  • Answer incoming calls to the Service Branch
  • Take and deliver phone messages for Branch staff
  • Direct visitors appropriately
  • File work orders alphabetically
  • Occasional data entry
  • Plan and coordinate employee functions with Branch Manager
  • Other duties as assigned

Customer Service Representative Required Competencies

  • Excellent Customer Service Skills
  • Positive disposition
  • Ability to multi-task
  • Effective time-management

Customer Service Representative Minimum Education Required

  • High School Diploma or GED

Customer Service Representative Minimum Years of Experience Required

  • 1-2 years clerical administrative experience

Customer Service Representative Physical Requirements

  • Sitting
  • Standing
  • Bending
  • Kneeling
  • Typing
  • Filling

*Business Area / Truck Division / Group Function :

Volvo Buses

*About us :

The Volvo Group is one of the worlds leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

Volvo Buses, is driven by a purpose to ensure that millions of people reach their travel destination every day. Reliably, safely and with respect for the environment. We want to make a difference, being pioneers of sustainable transport solutions of the future. We want to be there for our customers providing uptime and reliability, all over the world every day. Volvo Buses is leading the biggest technology shift in public transport in decades with our electro mobility offer. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

Disclaimer: The above statements are intended to describe the general level of work being performed by persons assigned to the classification. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of the job. Volvo Group North America is an Equal Opportunity Employer E.O.E./M/F/D/V

Job Type: Full-time


  • Call Center: 2 years (Required)
  • clerical administrative: 2 years (Required)
  • Customer Service: 2 years (Required)


  • High school or equivalent (Required)

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