Customer Service Representative II 8:00 am to 5:00 pm.

Aviall, Inc. – Dallas, TX

Job Description:
Aviall, a Boeing Company is the world s largest provider
of new aviation parts and related aftermarket services.
Aviall markets and distributes products for more than
240 manufacturers and offers approximately 2,000,000
catalog items from 40 customer service centers located
in North America, Europe, and Asia-Pacific. Aviall
prides itself in having an open performancebased
culture throughout the organization. We offer an
environment that is diverse, challenging and supportive,
and provides hands-on experience and real-world
responsibilities that serves as the springboard for a
successful career. We are also very proud to
consistently receive outstanding awards for our
diversity and recruitment efforts including the Top 100
Military-Friendly Employers. Come join our talented
world class team and thrive in a dynamic and supportive
culture.
The Customer Service Representative provides service and
support to the Outside Sales team, and to customers
primarily post-sale. Processes orders, customer returns,
credit memos, and rebills. Provide support with shipment
discrepancies, i.e., provide customers or sales team
member(s) copies of certifications and documents that
werent included with shipment. Prepares and delivers
correspondence, and fulfills customer needs to ensure
customer satisfaction.

  • Responds to customer inquiries.
  • Maintains direct contact with customers before
  • and/or after the sale.
  • Supports sales team by developing and maintaining
  • positive customer relations with clients/customers,
    which can substantially affect service and/or
    product revenue(s).
  • Processing customer returns.
  • Processing customer credits and debits.
  • Processing shipment discrepancies
  • Resolves shipping and/or invoicing problems;
  • Determines validity of warranty claims and schedules
  • repair resources;
  • Changes production and shipping schedules; and
  • recognizes add-on business opportunities.
  • Completes special projects and other duties as
  • assigned.

    Job Requirements:Minimum Education:
  • High School Diploma or Equivalent
  • Minimum Experience:
  • 2 to 4 years related experience
  • Aviall is an Equal Opportunity Employer. Employment
    decisions are made without regard to race, color,
    religion, sex, sexual orientation, gender identity,
    national origin, disability, veteran status or other
    characteristics protected by law.

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