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Customer Service Representative

Hunter Boot Limited – New York, NY

Reports to: CS Manager
Our Company
Hunter was born out of the British obsession to unearth something new. Forged by the desire to discover, the spirit of Hunter was created. Since the business was founded in Scotland in 1856 we have taken the path that others dare not take. Consequently, we are proud of our history of innovation and pioneering design.
How we do things
We take the path that others dare not take. We create change to grow for the future. We enjoy what we do and the team we work with. We deliver to deadlines and ensure high quality. We value teamwork and help everyone to achieve our goals. We believe in Hunter and we are excited about the future.
The Job
The Customer Service Representative is a role within Hunter responsible for providing world class customers service, processing customer orders, problem solving when necessary and act as point of communication between customers and operations. Tasks include but are not limited, phone and email contact with customers and sales representatives, handling major accounts or Independents and increased responsibility.
The Person
The ideal person for this role is passionate, Dependable and detail-oriented customer service representative. Works well under pressure. Organized, focused and successful at meeting deadlines. Excellent communication and interpersonal skills. Proven ability to increase customer satisfaction. Ability to multitask. Unwavering commitment to exceeding customer expectations has resulted in improved business-client relationships.
The Detail
The key responsibilities of this role are to:
Manage and process all customers orders received via Email or EDI. Order input into AX, Follow-up with all accounts to resolve any pending or late orders
Provide sales exec order confirmation for all submitted orders
Liaison between sales and warehouse for reviewing open pick report, Obtaining required extensions
Provide shipping status or tracking when needed
Follow-up with credit department making sure all creditworthy accounts can be allocated and submitted for shipping
Provide sales person reports on a weekly / monthly basis, or as required
Provide thorough and proficient backup to Sales Team
Knowledge of customer portal and order labels for required accounts
Handle and maintain samples inventory
Help Executive Assistant with office management duties
Required Skills
Minimum of 3 years experience within wholesale apparel and/or footwear industry
Excellent organizational skills and ability to manage and prioritize multiple issues simultaneously
Excellent interpersonal and communication skills
Ability to effectively interact with internal and external associates
Sense of urgency and ability to make critical decisions independently
Microsoft Office - Excel (H/V look-ups and Pivot tables)
AX Microsoft Dynamics and/or Retail/Footwear Programs
The nuts and bolts
The Hunter Customer Service Dept is small team, so this will be a hands-on role. This role involves multi -tasking and working within a fast paced dynamic and changing environment. It will report into the Customer Service Manager and will be collectively responsible for helping the Hunter Americas team to drive the business results.
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