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Customer Service Representative

Sir Speedy Printing 01120 – Orange, CA

Are you an enthusiastic self-starter who enjoys helping people? Are you looking for a great career with an established and respected industry leader? If so, then come join our team as a Customer Service Representative (CSR)! As a CSR, you will serve customers at the front counter and by telephone, fax, and internet, helping customers identify the products and services that best meet their needs while maintaining profitability for the company. You will ensure that all job specification requirements are understood and clearly communicated to the production team and will represent our brand by conveying expertise in our services and capabilities.


Our ideal candidate is an outgoing, focused, and motivated individual with at least one year of sales or customer service experience, preferably in the printing industry. We are looking for an individual with excellent communication and interpersonal skills, good computer skills, and strong problem solving and sales skills. An aptitude for color and design and an eye for detail are strong pluses! Candidates must be able to work in an environment that includes exposure to ink and chemical fumes, airborne particles (dust, drying powder, etc.), and loud noise levels and must be able to move freely throughout the center and stand for long periods of time.


RESPONSIBILITIES
  • Greets customers in a courteous manner and prepares quote requests
  • Answers the telephone using the company s procedures for incoming calls and directs calls appropriately
  • Handles routine questions and requests by customers
  • Deals with customer complaints and concerns and facilitates a satisfactory resolution as quickly as possible
  • Helps customers at the front counter, on the phone, or by email
  • Processes orders in a timely manner and reports any delays to management
  • Orders stock or supplies as required for current jobs using proper procedures
  • Uses the computerized pricing/estimating program
  • Follows systems and procedures according to the company manuals
  • Supports the sales and marketing efforts of our company by proactively contacting customers and prospects about our products and services
  • Maintains an orderly appearance of the front lobby area
  • Files customer art files (originals) daily when not electronically submitted
  • Ensures all jobs are placed in proper locations before leaving
  • Rejects poor quality or incorrect jobs and notifies management
  • Performs other duties as assigned

QUALIFICATIONS
  • At least one year of experience in sales or customer service, preferably in the printing industry
  • Able to cross-sell/upsell
  • Good communication skills, both in person and over the phone
  • Proficient computer and internet skills
  • Good problem-solving skills
  • Strong attention to detail and an eye for color and design
  • Self-starter
  • Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
  • Must be able to move about freely through the center in order to work with other team members and accomplish tasks
  • Appearance at all times must represent the company image
  • Must be willing and able to work in an environment that includes exposure to ink and chemical fumes, airborne particles (dust, drying powder, etc.), and loud noise levels

BENEFITS
  • Medical and Dental insurance
  • We offer pay holidays and vacation

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