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Customer Solutions - Retention Call Center Representative

COMCAST – Chelmsford, MA

COME CREATE A FUTURE WITH US!

Customer Solutions - Call Center Retention Representative | Chelmsford, MA

Benefits - Highlights:

Benefits effective on 1st day!

$16.50 starting salary PLUS sales incentives and bonus eligibility

Deep discounts on products and services

401K AND Stock Purchase Plans

FREE Coffee and Jeans Days!

Fitness Center - FREE of charge to employees

Career Advancement Program and Education Assistance Program

Time-off accruals

Theme Park discounts and much, much more!

Work schedules include working one weekend day with an additional day off during the week.

As a Customer Solutions Retention Representative:

  • YOU ARE A PRODUCT SALES CONSULTANT: You promote, recommend and sell the value of our products and services based on a logical relationship to the customers needs and interests.
  • YOU ARE A PROBLEM-SOLVER: You retain customers by probing for current level of satisfaction.
  • YOU LOVE CHALLENGES and PEOPLE: You overcome concerns, resolving customer complaints through active listening, empathy, professionalism, and problem solving.
  • YOU ARE TECH SAVVY: You multitask between multiple tools and systems and apply information and knowledge to customer situations.
  • YOU ENJOY A FAST PACE ENVIRONMENT AND ARE GOAL ORIENTED: You work in a fast-paced, structured, dynamic and high- transaction environment, with the ability to maintain composure in stressful situations.

For consideration please visit: http://jobs.comcast.com - Req id: 201410

Job Type: Full-time

Salary: $16.50 /hour

Experience:

  • Call Center: 1 year (Preferred)
  • retail: 1 year (Preferred)
  • sales: 1 year (Preferred)
  • customer service: 2 years (Preferred)

Education:

  • High school or equivalent (Preferred)

Work authorization:

  • United States (Required)

Shifts:

  • Mid-Day (Preferred)
  • Evening (Preferred)

Additional Compensation:

  • Bonuses

Work Location:

  • One location

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