Customer Success Manager, Risk & Compliance
Customer Success Managers (CSMs) connect our clients to Refinitivs solutions. The CSM plays a vital role in ensuring that our customers fully leverage the value of Refinitiv by discovering and implementing workflow solutions while continuously providing guidance throughout the customers journey. The Risk CSM role requires relationship management, education, and risk & compliance expertise, and is responsible for successful adoption and expansion of risk & compliance content, platforms, and technologies within assigned accounts. The CSM collaboratively designs and implements engagements with key business decision makers, assists in reducing competitive risk, and identifies opportunities in his/her accounts. By transforming our clients business through user adoption of our suite of solutions, the CSM creates the conditions for optimal renewal and upsell growth.
A CSMs success will be measured by:
The Financial and Risk Business of Thomson Reuters is now Refinitiv. Refinitiv equips the financial community with access to an open platform that uncovers opportunity and catalyzes change. With a dynamic combination of data, insights, technology, and news from Reuters, our customers can access solutions for every challenge, including a breadth of applications, tools, and contentall supported by human expertise. At Refinitiv, we facilitate the connections that propel people and organizations to find new possibilities to move forward.
As a global business, we rely on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Refinitiv is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
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