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Customer Support 1 - French Bi-lingual ( Remote ), Marchon

VSP – Melville, NY

Customer Support 1 - French Bi-lingual ( Remote ), Marchon

Date: Jul 6, 2019 Req ID: 33923 Division: Marchon Location: Melville, NY, US, 11747 VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, were all focused on a singular mission: to help people see. Learn more by visiting General Summary With general supervision, ensure accurate, timely and efficient customer support. Respond to customer inquiries in a manner that supports the achievement of VSP Globals goals. Job Specifications Typically has the following skills or abilities:
One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail or eyewear industries
Available to work any shift, including weekends, holidays, and/or overnight
Demonstrated internet knowledge and understanding of basic internet browser settings
Demonstrated ability to work with multiple software programs, simultaneously
Working knowledge of MS Office package
Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquires
Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
Excellent interpersonal and rapport building skills
Ability to ask appropriate and relevant questions to identify customer needs
Proven problem solving, negotiations, and decision-making skills
Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
Ability to listen, process transactions and interact with customers simultaneously in a fast paced environment
If this position acts as a third party administrator (TPA) for processing payments, then candidates will be subject to a credit check
French Bilingual Essential Functions Responds to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-emailContingent on the VSP Global Line of Business (LOB), requires in-depth knowledge in the following areas:
  • Prescriptions, Plans, Products, Services, and Procedures
  • Online purchasing & e-Commerce knowledge
  • Internet knowledge
  • Payment processing/payment collections
  • Eligibility verification
  • Order Status, Shipping Status, and Stock Availability
  • Accurate completion of necessary documentation, letters, and forms processing
  • Quality Assurance testing for company software

Research and resolve issues/complaints and determine appropriate resolution(s)
Solves problems and assists with issues that may not fit the cookie-cutter solution
Effectively educates and influences customers and prospective customers on the value and benefit that VSP offers through its products, services, and solutions
Identify customer trends and communicate to appropriate business partners, leaders and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization wide impacts
Effectively maintains specific line of business Customer Service standards and support level standards
Remain current on all changes to Customer Service policy, procedures, and product/services/solutions information to accurately and consistently respond to customers inquiries
Contingent on the LOB, may be the first point of contact for Sales Representatives, not related to customer orders Working Conditions / Physical Demands The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty
Job Segment: Telecom, Telecommunications, Ophthalmic, Retail Sales, Technology, Healthcare, Customer Service, Retail

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