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Customer Support Assistant

U.S. Legal Support, Inc. – Houston, TX

Job Description Summary: The Customer Support Assistant acts as a liaison between the Customer Support Representative and other departments. The Customer Support Assistant is responsible for ensuring all orders are completed in a timely fashion with minimal errors. The Customer Support Assistant must demonstrate competency at the highest level while acting independently under general direction.

Job Duties:

  • Assist the Customer Service Representative with correspondence as needed to obtain records.
  • Coordinates with Customer Service Representative to complete orders/ tasks
  • Internally tracks orders submitted by clients via client portal
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Remit Custodian invoices and provide check copies on payment issues.
  • Compose, type, and distribute meeting note, routine correspondence or reports such as presentations or expense statistical or monthly reports
  • Submit requests for additional documentations
  • Follow up on noncompliant/responsivestatuses
  • Follow communication procedures, guidelines and policies in compliance with HIPPA

Skills:

  • Active listening/ Critical thinking
  • Customer Service oriented
  • Detail Oriented
  • Time Management
  • Excellent written and oral expression

Requirements:

  • Minimum 2-year experience as an administrative experience.
  • Advanced skills in Microsoft Office
  • Litigation support experience is a plus.
  • High School diploma or equivalent required

Job Type: Full-time

Experience:

  • Administrative: 2 years (Required)
  • litigation: 1 year (Preferred)
  • Customer Service: 2 years (Required)

Education:

  • High school or equivalent (Required)

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