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Job Id : 14899

Jobtitle : Data Analyst

Location : Jacksonville, FL

Company Name : VIVA USA INC

Industry : Information Technology

Salary : $41,000 - $79,000  PER YEAR

Job type : Fulltime

Posted on: 2020-07-16


Required Skills : Operational Support, SQL, Email Tickets, Premium Administration

Benefits : No benefits are available


    Job Description:

    • Supports perpetual processing and/or electronic sales research requests through a variety of avenues included but not limited to email ticket requests, premium administration audit results, money in suspense requiring policy research, customer call center requests, and internal departmental requests.
    • Successful resolution of these requests requires knowledge and skills across all aspects of processing enrollment data from technology platforms.
    • The role requires using a diverse set of internal systems and tools as well as interfacing with external and internal business partners.
    • The keys to success in this role are the timely and accurate resolution of requests that are received and successful communication of resolution to all involved parties and/or the maintenance of perpetual processing work queues within monthly goals and departmental SLAs.

    Responsibilities:

    • Mange work queues through the use of a variety of tools that intake electronic sales research requests and/or perpetual processing work objects.
    • Resolve research requests through a variety of means by acquiring, collecting, correcting data files and processing or researching internal system issues for resolution of the request, or identifying from the request that no action is necessary.
    • Analyze research request results and take appropriate actions to launch further follow up corrective action by internal team members.
    • Employ root cause analysis to data files that are unable to be processed through self-directed solution finding, advanced data translation techniques, and SQL query modifications.
    • Evaluates complex file issues and simplifies into directed feedback on data files to internal team members.
    • Collaborates closely with internal business areas, field sales distribution, implementation, finance, compliance, underwriting, new business, customer service and IT, to effectively recognize and resolve case level enrollment research requests

    Mandatory skills:

    • Operational Support.
    • SQL,
    • data files, data translation,
    • Acquisition Services, Premium Administration,
    • extract data, enrollment technology, enrollment data, enrollment research requests,
    • perpetual processing, perpetual processing work queues, electronic sales research, SLA,
    • email ticket requests, premium administration audit, policy research, sales distribution,

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